Branch Manager (Contract up to 13 Months)

Caledon Public Library is a hub for discovery, innovation, and inspiration. We nurture connections, collaboration and creativity and are situated within a dynamic municipality that successfully balances urban, rural, and agricultural communities.  With seven branches that serve as the cornerstones to the community, connecting people to information and each other is what we do!

The Opportunity

Reporting directly to the Director, Public Service and as a member of the Management Team, the Branch Manager is responsible for the general management and operations of the assigned Library branch(es). The Branch Manager promotes and sustains a customer-centered focus through borrowing, information services and by creating spaces which are welcoming and efficient. The Manager monitors, analyzes and reviews operational processes and systems to ensure they are executed with excellence, seeking out innovative and effective ways to continuously improve quality of services to customers and maximize consistency and efficiency. As the Branch Manager, you will perform the following duties, including but not limited to:

• Ensure exemplary customer service to all patrons of the Caledon Public Library in person, over the phone or electronically. Ensuring that all borrowing and information services are high-quality and efficient, for customers.
• Oversee all aspects of day-to-day circulation procedures at the assigned branch.
• Coordinate the provision of reference and readers advisory services at the assigned branch
• Investigate and resolve escalated customer complaints and concerns and ensures that incidents are addressed in a timely and professional manner.
• Act as the first point of contact and face of Caledon Public Library within the branch’s service area, encouraging community-led initiatives and neighbourhood partnerships.
• Research and implement service changes and innovation while fostering and enabling recommendations for improvements in customer service from staff and the public.
• Supervise and schedule all Public Service staff (directly and indirectly) assigned to perform work and activities within the assigned branch; directing the work and overseeing the quality and standard of work performed by direct reports.
• Provide input to the career development of assigned staff, including technical direction, training recommendations, coaching and mentoring.
• Build support for the Caledon Public Library vision and departmental goals/objectives by communicating expectations and rationale and by monitoring and measuring progress and outcomes, looking for daily opportunities to highlight the connection between overall strategy and day-to-day activities.
• Oversee the day to day operations of the cash/debit deposits.

The Ideal Candidate

We are seeking a passionate professional with a post-graduate degree in Master of Library and Information Studies/Science or a closely related field. Our ideal candidate has minimum 3 years of public library or customer service setting experience and minimum 1 year of supervisory level experience.

The ideal candidate will have demonstrated experience in public libraries and customer centered service. We are seeking an individual with superior project management skills, a demonstrated ability to apply organizational, analytical skills, and excellent verbal and written communication skills.

This position offers an hourly pay rate range of $53.03- $66.29.

Satisfactory passing of a vulnerable sector check, and proof of qualifications will be required of any successful candidate(s) for this position.

The Town is committed to diversity and inclusivity in employment and welcomes applications from qualified individuals of diverse backgrounds. The Town is an equal opportunity employer that is committed to an inclusive and barrier-free workplace.  If your application requires accommodation, please contact People Services at (905) 584-2272 Ext. 4738.

Applications for this posting will be accepted until April 21, 2025 12:00PM.