Customer Services Assistant Milton , ON


Milton Public Library (MPL) is committed to inspiring through discovery, collaboration and creation.As part of one of the fastest-growing municipalities in North America, Milton Public Library is an award winning system focused on innovation. MPL’s third branch, Sherwood, is scheduled to open in the fall of 2019. MPL empowers the community to: Read. Learn. Create. Connect.

Position: Customer Services Assistant (2 Positions)

Home Location:Sherwood Branch

Status:Part Time, Band VI

Salary Range: $20.38 – 24.46 per hour

Position Summary

The Customer Service Assistant provides front-line customer service to our patrons, including but not limited to: basic reference, readers’ advisory services, programming, and circulation services.

Typical Duties and Responsibilities

  • Performs front line customer service including registering new patrons and providing an introduction to the Library, its policies; answering questions in-person, over the telephone and on-line, and conducting ILLO searches
  • Performs circulation functions, including but not limited to, collecting fines and/or fees, monitoring gate, answering telephone, sorting and organising returned material
  • Delivers basic reference and reader’s advisory to the public of all ages
  • Delivers programs as assigned
  • Receives, sorts and shelves library material as required
  • Develops library displays
  • Conducts library tours including workshops, book talks, etc., as required
  • Checks library materials for bindery and repairs
  • Performs other duties as assigned


  • Library Techniques diploma or equivalent experience
  • Experience in an automated environment and with computer skills
  • Strong customer service background
  • Excellent oral and good written communications skills
  • Ability to work independently and in team environment

Work Environment

  • Unionised position as part of CUPE Local 4366
  • Ability to bend and reach upper and lower shelves and lift items up to 10kg
  • Works in a fast-paced environment
  • Works at any MPL library location
  • Works as per the assigned schedule, including evenings and weekends as per the provisions within the Collective Agreement

Application Process

Interested candidates are asked to submit a resume and covering letter indicating how they meet the qualifications of this position by 5:00 pm on Aug, 26th 2019 quoting posting 19-16 to:

Human Resources



The Milton Public Library thanks all applicants for their interest, however, only those selected for an interview will be contacted. Personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act, RSO 1990, for recruitment purposes. Questions about this collection of personal information should be directed to: Chief Librarian, Milton Public Library, 1010 Main Street East, Milton, ON, L9T 6H7

The Milton Public Library is pleased to accommodate individual needs in accordance with the Accessibility of Ontarians with Disabilities Act, 2005 (AODA), within our recruitment process. If you require accommodation at any time throughout the recruitment process, please contact Human Resources at

Closes: 26 August, 2019

Milton Public Library
Milton , ON