Technology & Digital Services Librarian

Role Summary

The Technology & Digital Services Librarian leads the development, delivery, and support of technology-based services that enhance access, learning, and community engagement. This position oversees the library’s technology infrastructure—including public technology, online resources, and emerging tools—to ensure equitable, reliable, and innovative service for all patrons.

Working closely with staff and community partners, the Technology and Digital Services Librarian supports technology training, digital literacy initiatives, and staff capacity building. The successful candidate will champion both patron-facing and staff-facing technology and will remain aware of relevant trends and best practices affecting libraries.  This role balances hands-on technical work with strategic planning, ensuring that technology investments align with the library’s mission, operational needs, and community priorities.  This is a front-facing, customer-focused position that will include scheduled information desks shifts as required.

This is a 12-month term position with the strong potential to transition to permanent based on successful performance evaluation and organizational priorities.

Anticipated start date: June 1, 2026

Duties and Responsibilities

Customer Service

• Foster our culture of service excellence through a solid understanding and implementation of the 3Rs service model.
• Provide reference, readers’ advisory, and information literacy support to patrons of all ages in person, online, and by phone, with an emphasis on digital resources and tools.
• Offer one-to-one technology help and support use of public computers, Wi Fi, printing/scanning, and personal devices, including eReaders, tablets, and smartphones.
• Promote and support use of the library’s digital collections, databases, learning platforms, and online services through training, orientations, and in-library support.
• Perform circulation duties;
  • check-in and check-out of library materials.
  • register, renew and replace library cards as required.
  • place holds on library materials and submit interlibrary loan requests.
  • Assist patrons with locating materials in the library and using the OPAC
• Follow and implement current library policies and procedures.
• Open and close the library as shifts require, following all relevant opening and closing procedures.

Materials Management

• Catalogue library material of various formats following existing national standards and local practices. Perform original and copy cataloging. Update all types of Integrated Library System (ILS) records such as bibliographic, item, authority, and holding records.
• Support interlibrary loans, consortial sharing, and delivery logistics as required.
• Sort and shelve library materials.
• Maintain appearance of shelves, displays and public areas.
• Recall/maintain overdue material listings.
• Participate in the maintenance and development of the collection.

Technology & Digital Services

• Assist with the configuration and day-to-day oversight of the library’s technology environment (e.g., public and staff workstations, printers, Wi Fi, basic troubleshooting) in collaboration with external IT support where applicable.
• Support staff in using key digital tools (e.g., office software, virtual programming platforms, website CMS, social media tools) and help develop simple documentation or quick guides as needed.
• Develop and deliver digital literacy programs (e.g., basic computer skills, internet safety, online job search, using mobile devices, accessing government and community services online).
• Assist in creating and maintaining engaging digital content for the library’s website, newsletter, and social media channels, including program promotions, service highlights, and community stories.
• Collaborate with the Assistant Director in developing and implementing a digital marketing plan for the library, helping to grow awareness, attendance, and usage of services through consistent messaging and branding.
• Perform basic equipment maintenance and resolve routine hardware and software problems. Keep staff updated on issues that will impact workflow or service to patrons.  Report any unresolved issues to Director for forwarding to IT Support.
• Perform monthly maintenance checks on all public computers i.e software updates and installed computer management software.
• Make recommendations to Library Director for service improvement opportunities and workflow changes.
• Plan and implement technology related programs and services for adult and youth in consultation with the Director/Assistant Director
  • Collect and report usage statistics of technology related programs.
  • Monitor success of technology related programs through appropriate outcome measurement tools. Report results to Library Director.

Performs other related duties as assigned by the Library Director or Assistant Director.

Required knowledge and Skills

Education and experience

• Master of Library and Information Science (MLIS/MLS) from an ALA-accredited (or equivalent) program; applicants currently enrolled and expected to complete within 12-18 months of hire will be considered.
• 1-2 years of professional library experience, preferably in a front-facing role

OR

• Library and Information Technology Diploma or its equivalent; applicants currently enrolled and expected to complete within 12 months of hire will be considered.
• 2+ years of experience working in a public library in a front-facing role

Technical Knowledge & Specific Skills

• Demonstrated experience providing technology support to the public (e.g., device help, basic troubleshooting, digital literacy instruction).
• Experience managing or supporting digital content (e.g., websites, newsletters, social media, or online program platforms) and an interest in basic digital marketing techniques.
• Strong technology skills, including use of integrated library systems, office software, web and social media tools, and common consumer devices.
• Experience with public library collection development and basic cataloguing or metadata standards (e.g., MARC, RDA, Dewey Decimal classification) is an asset.
• Understanding of library core values, ethics and protection of privacy.
• An understanding that digital literacy is a component of library services and are comfortable handling technology devices across different platforms.
• Proficiency with library and office equipment such as photocopier, printer, and standard AV equipment.
• Proficiency in navigating library catalogues and performing internet based research.
• Excellent written and verbal communication skills.
• Criminal record check
• Emergency First Aid & CPR/AED Level C.

Personal Characteristics

• Enthusiasm for the Library’s purpose, values and core services.
• Excellent public service and communication skills, with a warm, patron-centered approach.
• Ability to make customer service a priority while using good judgement to apply library policies.
• Comfort learning new tools quickly and explaining them in clear, jargon-free language.
• Strong organizational skills and attention to detail.
• Ability to work well independently and as part of a team.
• Ability to work unsupervised in accordance with the lone worker policy.
• Ability to problem solve and to handle and negotiate stressful situations in a positive manner.
• Interest in personal development through continuing education opportunities.
• Ability to work in a flexible and changing environment; including adapting to changes in responsibilities and duties.

Working conditions and physical requirements

• This is a one-year term position with a set regular schedule.
• This position will be required to work evenings and weekends.
• This position requires extensive computer work, both standing and sitting.
• Physical demands include lifting up to 25 pounds, considerable bending, twisting and reaching, and standing for long periods of time.