We are looking for someone to temporarily join our Main Library team as Contract Supervisor, Main Library. We are seeking a thoughtful and approachable leader who can build strong relationships, support staff, make sound decisions, and contribute to a positive and welcoming environment. The ideal candidate is adaptable, service-focused, confident handling day-to-day challenges, and motivated to strengthen both the staff and customer experience. Sound like you?

What You’ll Do:

• Lead and support a team of Library Assistants at the Main Library including hiring, training, supervision, and performance management.
• Ensure high-quality customer service by resolving escalated customer issues and maintaining effective communication with staff.
• Prepare weekly schedules for location staff including approving time off and coordinating scheduling changes.
• Collaborate with internal teams to operationalize service needs and accessibility of the physical space.
• Collaborate with internal teams for location-specific programming and events, and collections management.
• Work to maintain positive relationships within the neighbouring community to promote library supports and services.
• Act as person in charge (PIC) regularly and provide front-line library service where required.

What We’re Looking For:

• Minimum 2-year college diploma and at least 2 years of practical experience providing customer, information, and reference services in a public library.
• Minimum 3 years of supervisory experience, including delegating work, overseeing daily operations, and providing coaching and performance feedback.
• Excellent interpersonal, communication, and conflict-resolution skills, with proven ability to collaborate effectively across individuals and teams at all levels.
• Strong organizational, critical thinking, and decision-making skills with the flexibility to manage multiple priorities. Ability to make sound judgement in unexpected situations.
• Proficiency with emerging technology tools and ability to quickly adapt to new technology.

Schedule:

The contract period is expected to run from September, 2026 until September, 2027

The schedule is Monday, Tuesdays and Wednesday, 9:00 a.m. – 5:00 p.m., Thursdays 1:00 p.m. – 9:00 p.m., alternating Fridays and Saturdays 9:30 a.m. – 5:30 p.m.

Schedules are subject to change. The ability to work at any library location is required.

Salary/Wage/Benefits:

The starting wage is $42.47 per hour (Level F). Benefits include paid sick leave, personal leave and appointment time, as well as optional participation in the OMERS pension plan with matching employer contributions. WPL also offers a casual work environment, professional development support and your birthday off with pay!