Makerspace Service Assistant

Position Summary
As a Makerspace Service Assistant, you will play a key frontline role in delivering
friendly, efficient, and instructive customer service in support of daily Makerspace
operations. You will work closely with the community to help makers acquire new
skills and knowledge, cultivate creativity, and foster new levels of technological
literacy in a hands-on learning environment. Your responsibilities will include
assisting makers with cutting-edge Makerspace equipment, software, and tools to
help them learn and thrive. As an ambassador of the Guelph Public Library, you will
foster a welcoming environment for all by growing inclusive, sustainable spaces as
well as opportunities for curiosity and community.
About the Guelph Public Library
Guelph Public Library (GPL) is one of the oldest public libraries in Ontario. With over
1,500 daily visits and two million resources checked out annually, we're proud to be
a hub of community activity where customers can explore, connect, and thrive.
Our new strategic plan, From Barriers to Bridges, outlines our path forward over the
next four years. Our goal is that our community, staff, and partners expect
empowerment each and every time they interact with us. We're looking for
employees who aspire to empower others with their commitment to fostering trust,
deepening belonging, nurturing curiosity, and cultivating resilience.
Hours of Work
Operating hours of the library – daytime, evening and weekend shifts (Saturday
and Sunday)
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[Makerspace Service Assistant]
Duties
• Assist makers with the use of cutting-edge equipment, including but not
limited to 3D printing, laser cutting, embroidery, robotics, digitization
equipment, and audiovisual equipment.
• Assist makers with the use of design software, for example: Tinkercad,
Adobe Creative Cloud, and Cuttle.
• Provide proactive and passionate customer service and technical support by
helping makers with guidance and assistance, recommending appropriate
techniques, and demonstrating the use of equipment and software.
• Conduct regular equipment maintenance, troubleshooting, and calibration of
Makerspace equipment and monitor supplies and inventory.
• Promote Library services by assisting with Makerspace tours, programs, and
community partnerships.
• In consultation with the Supervisor, assist in create supporting
documentation and participate in new staff onboarding when required.
• Follow safe work practices according to Library policies and OHSA procedures
and ensure safe operation of Makerspace equipment, materials, tools, and
software according to Makerspace guidelines.
• Other related duties as required.
Qualifications
Section A – Your application must describe your qualifications as they
relate to:
• Completion of a high school diploma or equivalent.
• Demonstrated interest in the maker movement, technological literacy, and
continuous learning, as well as curiosity and a strong competency in creative
technologies
• Comfortable using computers, common applications, and public-facing
technologies
• Experience operating equipment such as 3D printing and laser cutting is an
asset
• Public library experience is considered an asset
• Strong customer service skills, with a demonstrated ability to assist a diverse
range of users in a respectful and inclusive manner
• Strong organizational and communication skills, with the ability to follow
detailed procedures and manage multiple responsibilities simultaneously
• Able to work effectively in a busy work environment and to foster effective
working relationships at all levels
• Ability to exhibit sound judgement, develop unique solutions to problems,
and use reason
• A commitment to diversity, equity, and inclusion, with cultural awareness
and sensitivity
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[Makerspace Service Assistant]
Section B – Physical Demands and Working Conditions:
• This is a public-facing position, and most of the time will be spent working
within the view of the public. Ability to sit or stand for up to seven hours per
shift and ability to lift up to 20 kilograms.
Notes
• Applicants are required to demonstrate in their application how their
qualifications match those specified above. Assessments based on all the
objectives and qualifications listed above will be a part of the interview, and a
written and/or practical test may be administered.
• Employment is conditional upon satisfactory criminal record and vulnerable
sector check.
• An employee reference check is also required