Library Technician II

• • Provide frontline IT support to staff and patrons, including troubleshooting computers, printers, networks, and peripherals.
  • Install, configure, and maintain hardware, software, and peripheral devices, including imaging new computers and applying updates/patches.

• • Support system updates, software installations, and account access management in coordination with the Manager of IT.

• • Assist with setup and teardown of AV equipment for programs and events (projectors, sound systems, presentation equipment).

• • Document and maintain IT procedures, troubleshooting notes, and usage guides for staff and patrons.

• • Maintain statistics and reports related to IT support requests and outcomes.

Network & System Support

• • Assist with monitoring and maintaining reliable staff and public Wi-Fi and LAN connectivity.

• • Support basic data security measures, including antivirus software, firewalls, and backups, in collaboration with the Manager and MSPs.

• • Liaise with external MSPs for escalated issues, ensuring smooth resolution.

Makerspace and Recording Studio

• • Provide advanced support for the operation and maintenance of 3D printers, laser cutters, sewing machines, robotics, audio/video recording equipment, and other emerging technologies.

• • Assist with equipment calibration, minor repairs, and preventative maintenance.

• • Provide one-on-one and group training sessions for patrons and staff on Makerspace and Recording Studio technologies.

• • Support the Makerspace Coordinator in the planning and delivery of workshops, drop-in times, and outreach events.

• • Develop guides, tutorials, and training materials for technology use.

• • Contribute to the development and enforcement of safe use protocols for specialized equipment.

Inventory & Asset Management

• • Maintain inventory of library technology assets, including hardware, software, and licenses.

• • Track equipment lifecycle and provide input on replacement or upgrade needs.

• • Support the environmentally responsible disposal of obsolete or non-functional equipment.

Library Services & Technical Functions

• • Assist with receiving, processing, cataloguing, and repairing library materials, as required.

• • Support database maintenance, MARC record modifications, and digitization projects.

• • Assist patrons with digital services (Libby, databases, online tools).

• • Deliver 1:1 technology training and contribute to technology programming.

• • Provide coverage at public service desks, including circulation and information services, with a warm and welcoming approach.

• • Contribute to major library events and initiatives as needed.

• • Library Technician Diploma; post-secondary education in IT, Computer Science, or a related field is an asset. Related education and/or experience will also be considered.

• • Demonstrated experience in IT troubleshooting (hardware/software/peripherals).

• • Experience with Makerspace and/or recording studio technologies (3D printing, laser cutting, AV recording, robotics, etc.).

• • Knowledge of library cataloguing, MARC records, and database maintenance.

• • Experience with multiple operating systems (Windows, macOS; mobile OS familiarity is an asset).

• • Strong communication skills with the ability to teach and train individuals of all ages and abilities.

• • Excellent organizational, problem-solving, and time management skills.

• • Ability to work collaboratively in a team environment while also exercising initiative and independence.

• • Physical ability to perform the duties of the role, including lifting/moving up to 20 kg.

• • A current and acceptable Criminal Reference Check is required before employment.

• • Sufficient physical ability and mobility to work in a dynamic library environment, including regular movement between office areas, service points, meeting rooms, and public spaces.

• • Ability to sit, stand, bend, and walk for extended periods, and to perform tasks that require fine motor skills, manual dexterity, and regular use of office equipment.

• • Frequent use of computers, digital systems, and other office technologies requires close visual focus, sustained concentration, and repetitive hand movements.

• • Ability to safely lift, carry, and move office supplies, materials, and deliveries weighing up to 20 kg.

• • Comfort working in proximity to various technologies and equipment, including printers, copiers, and other library or makerspace tools, which may occasionally require adherence to safety procedures or the use of personal protective equipment.

• • Work may involve exposure to typical library and office conditions, such as noise from public spaces, dust from library materials, and occasional use of cleaning products or adhesives.

• • Frequent need to balance competing priorities, adapt to shifting demands, communicate clearly and professionally with patrons, colleagues, and external partners, and manage interruptions in a fast-paced, collaborative environment.