Job Summary
Reports to the Manager, Digital Technology Infrastructure; Responsible for the development, administration, and support of services within the following portfolios: Systems Administration, network and domain administration, client computer configuration, Wireless infrastructure administration, application configuration and implementation, back-up, and disaster recovery; Participates in general departmental activities including IT service desk support.
Educational Requirements:
•A Bachelor’s Degree in Computer Science or Information Technology or equivalent combination of education and experience.
•Preferred certifications: ITIL, Microsoft Azure, VMware, Citrix, or other networking certifications.
Experience:
•Configure and manage IT infrastructure, including physical servers, virtual machines, storage systems (SAN), operating systems, backups, and security tools.
•Minimum of two (2) years hands-on experience with:
Citrix Virtual Desktops (VDIs) and virtualized applications.
WLAN controllers and wireless access points.
Windows Server, VMware ESXi, VMware vCenter.
Microsoft 365 (implementation, management, and troubleshooting for Entra ID, Teams, Outlook, OneDrive, etc.).
Cyber security hardening policies in Microsoft 365.
Firewall configuration, management, and monitoring.
SAN firmware upgrades, storage management, and maintenance.
Software deployment and inventory management using SCCM.
Veeam backup software and daily backup management.
Networking equipment like firewalls, routers, and switches.
Experience with application administration and support (preferably in a library environment).
Strong understanding of ITIL practices.
Valid Ontario driver’s license with a driver’s abstract satisfactory to the Employer.
Skills and Competencies:
Communication: Strong written, verbal, and listening skills.
Customer Service: Commitment to excellent service and understanding diverse needs.
Judgment: Problem-solving, anticipating consequences, and proposing solutions.
Continuous Learning: Staying updated with policies, technologies, and best practices.
Technical Knowledge: Proficiency in:
Windows Server, Active Directory, and DNS.
Networking protocols (Ethernet, LAN, WAN, VoIP, TCP/IP, etc.).
VMware, Citrix, and server virtualization.
Leadership: Team leadership, adaptability, and a positive attitude in a changing environment.
Project Management: Effective resource management and project implementation.
Results Orientation: Strong prioritization, goal-setting, and teamwork skills.
Physical Requirements:
Physical ability and stamina to operate relevant equipment, to retrieve materials and to perform tasks involving the lifting and movement of library materials and equipment
Legislative Requirements:
Works in accordance with all applicable Occupational Health and Safety, Employment Standards, Human Rights, Labour Relations and Pay Equity legislation and all other relevant legislation
Organizational Requirements:
Adheres to policy and legislation identified in the Hamilton Public Library Policy and Procedures Manuals
HPL employees and users of HPL cloud-based applications are required to use Multi-Factor Authentication (MFA) as an essential measure to enhance the protection of HPL’s technology assets. MFA augments technological security by requiring two steps for full authentication. Employees who do not have a Library-provided cellphone are expected to use their personal cellphone or internet connected device to satisfy the MFA requirement consistent with HPL policies and procedures.
Please be aware the selection process may involve any of interviews, test, and presentations or any combination thereof.
The Hamilton Public Library is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.