Job Summary
Customer Service Specialist (2 Positions Available)
Part-time, Permanent
Posting Date: June 25, 2025
Deadline: July 14, 2025
Location: All branches
Base Location: One position based at Holland Landing, One position based at Mount Albert
About East Gwillimbury Public Library
East Gwillimbury Public Library (www.egpl.ca) serves a growing community in the northern part of York Region, made up of a mix of urban areas and villages. We value creativity and pride ourselves on providing excellent customer and employee experiences with a mission to ignite our community through literacy, discovery, and connection. Branches are in the communities of Holland Landing and Mount Albert, with a third location opening in 2025.
Position Summary
East Gwillimbury Public Library is seeking an enthusiastic and customer-focused individual for the position of Customer Service Specialist. This role delivers quality member experience through excellent, anticipatory, and responsive customer service, engaging members by proactively addressing or redirecting queries from a single service point and managing circulation transactions. The positions supports the Manager, Customer Experience, in the Library’s marketing initiatives. As we look forward to an exciting year ahead with the opening of a new branch, this position offers a unique opportunity to be part of our growth and innovation.
All employees of the East Gwillimbury Public Library are part of a unified team and may be scheduled to work at any of our three locations—Holland Landing, Mount Albert, or Queensville. While each Customer Service Specialist position is assigned a base location for administrative and scheduling purposes, this may change based on operational needs. Flexibility and adaptability are essential, as staff may be required to support services across all branches.
Qualifications
• Successful completion of a college diploma, or a combination of post-secondary education and equivalent experience as determined by the employer.
• Minimum 1-year of public service experience.
• Provide superior customer service with the ability to work with a diverse group of people and uphold the value of inclusion.
• Ability to provide general reference, reader’s advisory, and circulation services.
• Knowledge of and experience with providing training with various technologies.
• Knowledge of marketing and merchandising, such as creating promotional material and content for social media and using tools such as Canva.
• Strong problem solving, mature judgment, exceptional customer service and interpersonal skills.
• Excellent organizational and time management skills; able to function well in a busy environment and work with minimal supervision.
• Good written and oral communication skills.
• Fluency in English (verbal, writing, and reading).
• Experience with SirsiDynix Symphony integrated library system an asset.
• Some travel between branches may be required.
• Successful candidate will be required to produce a police check dated within 6 months.
Compensation
$30.53 - $35.91hourly
Schedule: 40 hours bi-weekly, including evenings and weekends.
Compensation
How To Apply
Please submit your application to: Hiring Manager, jobs@egpl.ca
Applications should be sent as a single PDF file including both a cover letter and resume.
PDF files should be labelled “First Name Last Name – Customer Service Specialist.” Please note that location assignments will be determined during the later stages of the process.
Additional Comments
East Gwillimbury Public Library is committed to diversity and inclusivity in employment and welcomes applications from qualified individuals of diverse backgrounds. We support the principles of the Accessibility for Ontarians with Disabilities Act (AODA) and have established policies, procedures, and practices which adhere to the accessibility standards of the AODA. Should you require any accommodation throughout the recruitment process please notify the contact person identified in this posting.
At East Gwillimbury Public Library, we highly value talented candidates like you. We will carefully review your resume, and if your qualifications align with our needs, we will contact you to schedule an interview in the coming weeks. Personal information is collected in accordance with the Municipal Freedom of Information and Protection of Personal Privacy Act and will only be used for candidate selection.