Branch Supervisor- Hantsport Isabel & Roy Jodrey Memorial Library

Position: Branch Supervisor

Location: Hantsport Isabel & Roy Jodrey Memorial Library- 10 Main Street, Hantsport, Nova Scotia, B0P1P0, Canada

Status: Permanent part-time (26 hours per week)

Hourly wage: Band 6- Branch Supervisor, $24.40-$28.18 per hour

Shift Schedule:

Tuesdays from 12:00pm-8:00pm

Wednesdays from 9:30am-3:00pm

Thursdays- 12:00pm-8:00pm

Saturdays- 9:30am-2:00pm

 Reports to

Human Resources Manager

SUMMARY OF JOB

Under the direction of the Human Resources Manager, supervises one or more community branch libraries and is responsible for: service to the public; providing library services; training and evaluating branch staff; facility operation in cooperation with municipal government; representing AVRL in the community, and may be responsible for any or all of the following:

DUTIES

 Service to the Public

• Provides direct public service as needed, including problem resolution
• Identifies need for new or revised public service policies, technology, and collections
• Acts as the liaison between the local community and AVRL Administration Office

Library Services

• Manages branch library collection including access, promotion, circulation, maintenance and weeding
• Plans book displays and special attractions to promote collection use
• Prepares branch information for inclusion on the AVRL website and social media

Staff Supervision

• Supervises branch staff including assisting in the hiring and training processes
• Provides leadership while fostering a positive team environment
• Provides training, integration, and supervision of library volunteers

Facility Operation

• Responsible for maintaining a public facility in good order
• Acts as liaison between municipal employees and branch staff
• Performs regular checks on all public areas of the library and reports any safety or repair issues to the municipal office and/or AVRL Administration Office as appropriate
• Initiates immediate emergency action as required

Library Programming

• Designs and delivers scheduled library programs for all ages
• Effectively supervises program participants
• Prepares program statistics and reports
• Prepares facilities for library programs and returns facilities to good order

Community Liaison

• Works cooperatively with and supports the development of any local Library Friends groups
• Delivers speeches and presentations to local community groups
• Coordinates Branch community engagement activities

Other

• May fill-in for other staff as needed
• Collects and maintains required statistics
• Performs other related duties as required

EDUCATION

Library and Information Technology Diploma or completion of a post secondary course of study or equivalent education and experience.

EXPERIENCE

At least 3 year’s experience serving the public

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

Communication

• Practices conversation as a valuable means of exploring ideas and making sense together
• Communicates effectively using a variety of methods
• Communicates effectively with a variety of audiences and individuals from diverse backgrounds
• Selects and applies the most appropriate and effective communication skills to meet situational needs

Collaborative Relations

• Develops and maintains healthy relationships with others to achieve common goals
• Works collaboratively in teams or groups
• Demonstrates an aptitude for collective problem solving
• Practices informal leadership
• Employs effective strategies to manage organizational politics, conflict, and difficult co-worker behaviours

Learning and Mindset

• Pursues a commitment to self-directed learning
• Manages the ongoing development of competencies and the advancement of one’s career
• Anticipates and adapts to change with a sense of optimism and opportunity
• Pursues creative and innovative approaches to library service

Ethics and Values

• Demonstrates an active commitment to service that guides work performance
• Understands and acts in accordance with professional values and ethics of library service
• Demonstrate a strong work ethic and personal accountability
• Demonstrates loyalty and commitment to the organization

Laws, Policies, and Procedures

• Enforces the library’s policies and procedures in the supervision of public service

Public Library Sector

• Understand the framework for public library service in Nova Scotia
• Identifies and builds relationships with key players in Nova Scotia’s public library sector

Municipal Relations

• Cultivates a good working relationship with municipal staff

Organizational Leadership

• Provides effective leadership of staff
• Contributes to effective decision making regarding library services and resources
• Manages meetings to optimize information sharing and decision making
• Designs and facilitates effective and participative group processes

Customer Service Champion

• Manages the library environment to enhance the user experience
• Applies and models customer service skills to enhance the level of user satisfaction
• Applies effective techniques to address difficult situations with users
• Contributes effectively to the development and evaluation of standards and practices for the delivery of quality service

Service/Department Oversight

• Understands the operations of the service or department
• Manages in the efficiency and effectiveness of the service or department
• Connects the work of the service or department with the organization’s decision-making processes

Staff Training and Development

• Plans for and supports staff development
• Develops and implements appropriate training strategies for staff

Facilities

• Maintains a welcoming and user-friendly physical environment that encourages all community members to use library services
• Creates and maintains a healthy and safe environment for library users and staff

Customer Service

• Provides assistance to library users in a manner that is warm, welcoming, and respectful

• Facilitates requests for information and provides accurate and appropriate answers
• Demonstrates comfort in assisting library users with disabilities and accommodating special needs
• Demonstrates a good working knowledge of the full range of programs and services offered by the library
• Provides informal instruction and assistance to build skills of library users
• Demonstrates comfort in assisting users with the library’s public access technology, peripherals, devices, and networks
• Demonstrates comfort in assisting users with personal portable devices
• Connects patrons of all ages with resources that encourage reading

Community Relations

• Understands and supports community resilience and well-being
• Forms strategic partnerships with community organizations

Access Services

• Understands and executes the advanced operations of the circulation function
• Assists users in making the best use of the library

Reader’s Advisory

• Assists users with choosing popular and recreational reading, viewing, and listening choices
• Develops strategies to stay well-informed as a readers’ advisor

Reference

• Facilitates library users’ requests for information
• Provides search and retrieval of requested information and presents results that are clear and of appropriate scope

Programming & Outreach

• In collaboration with AVRL administration and system-wide staff, designs and implements library services to meet the needs and interests of children, young adults, and adults in the community
• Designs and implements outreach services and library programs for targeted groups that offer information, special skills, or entertainment
• Develops and delivers engaging programs
• Delivers programs to achieve stated outcomes for children, young adult, and adult patrons

Basic Computer Literacy

• Performs basic functions of e-mail applications
• Performs basic calendar operations and task management
• Understands and uses basic computer hardware and peripherals
• Understands and performs basic operating system functions
• Understands and performs basic functions and tasks of common software programs
• Performs basic printing operations from common applications
• Demonstrates beginner-level proficiency with word processing programs
• Demonstrates beginner-level proficiency with spreadsheet programs
• Demonstrates beginner level proficiency with mobile devices

Intermediate Technology

• Demonstrates a general understanding of all the technologies utilized by the library: e.g. catalogue, website, social media, etc.
• Understands and uses the Internet and web based applications
• Performs basic information searches
• Understands common security protocols related to Internet use
• Understands and uses common social media tools
• Uses technology to share information, communicate, and collaborate

Software Proficiency

• Demonstrates advanced proficiency with e-mail programs
• Demonstrates advanced proficiency with word processing programs
• Demonstrates advanced proficiency with spreadsheet programs
• Demonstrates intermediate to advanced proficiency with presentation programs
• Demonstrates familiarity and beginner-level proficiency with document management programs
• Demonstrates familiarity and beginner-level proficiency with web-based office applications for online collaboration
• Demonstrates beginner-level proficiency with database applications