Manager, Programming Outcomes (Full-Time Contract)

Customer Impact
Full-Time Contract Position: days, evenings, and weekend availability required; 35 hours per week for approximately 6 months
Non-Unionized Position 

Who we are
Kitchener Public Library welcomes our community to engaging spaces where people connect, ideas flourish and lives are transformed. Our values are a reflection of who we are and what we strive for as a library. 
The principles of equity, inclusion and belonging are present in all that we do. Everything from our spaces to our services is designed to value diversity, foster belonging and respect individual needs.  

What we offer 

• Comprehensive benefits 
• Reliable pension 
• Learning and development  
• Innovative culture 
• Paid time-off 

What you will do
The Manager, Programming Outcomes will oversee the coordination, planning, and assessment of system-wide programs, outreach initiatives, and tours for customers of all ages ensuring alignment with strategic wellbeing outcomes. This role will empower a team to achieve excellence in the creation and delivery of programs, outreach, and tours.   

In this role you will: 

• Lead programming delivery across the system 
• Establish and maintain quality standards for Programming Outcomes Team 
• Provide supervision, coaching, and professional development to staff, empowering them to make decisions within their scope of work and offering guidance and support as needed 
• Ensure day-to-day compliance with the collective agreement at the department level 
• Act as a resource and stay current with issues and trends of the library profession 
• Maintain contacts with agencies, organizations, and advocacy groups to evolve library programs, practices, and services 

 What you bring 

• MLS, MIS, and MLIS 
• 4-5 years of library experience at a professional level with at least 2 years at a supervisory level 
• Strong commitment to excellence in customer service 
• Ability to be flexible, take initiative, and provide constructive support in response to changing needs and priorities  
• Excellent leadership and supervisory skills and demonstrated strong organizational skills 
• Excellent oral and written communication skills including the ability to assess customer needs, listen, respond and/or refer as required