Resource Sharing Coordinator St. Catharines , ON

Description

Brock University is located on the traditional territory of the Haudenosaunee and Anishinaabe peoples, many of whom continue to live and work here today. This territory is covered by the Upper Canada Treaties and is within the land protected by the Dish with One Spoon Wampum Agreement.

We are one of Canada’s leading comprehensive universities and a Top Employer in Hamilton-Niagara. Brock has been ranked #3 as Canada’s Best Employers and top 10 as one of Canada’s Best Employers for Diversity compiled by Forbes and Statista. We are an inclusive, welcoming community that offers a wide range of unique career opportunities.

Ignite new possibilities for your career. Break through at Brock.

Post End Date:

December 15, 2024

Applications will be accepted until 11:59 PM on the Posting End Date.

About the Role:
The Resource Sharing Coordinator is responsible for coordinating interlibrary loan (ILL) workflows for the borrowing and lending of physical and electronic document delivery and oversees the work of Library Assistants in carrying out their ILL responsibilities. The position serves as the first point of contact for troubleshooting and training team members on using Alma and other software platforms that supplement resource sharing services. In addition, the Resource Sharing Coordinator, provides circulation, basic copying and printing services, and reference assistance to users at the Ask Us Desk and is also a member of the library’s group of Reference Assistants who provide in-depth research help to students.

The Resource Sharing Coordinator will:

• Lead and coordinate the day-to-day operations of the library’s resource sharing service and support the daily work of the interlibrary loan and resource sharing team;
• Perform diverse and/or complex interlibrary loan and document delivery duties requiring detailed knowledge of procedures and policies;
• Create and contribute to policy manuals and training materials, including drafting policies and procedures;
• Suggest improvements and/or efficiencies for workflows and service delivery;
• Represent the library in relevant consortial groups;
• Report technical issues to Systems & Technologies department, consortial leads and groups, and/or vender support services where appropriate;
• Keep up to date with new and emerging interlibrary loan and library software;
• Maintain and update patron system records accurately, including collecting payments, creating temporary user accounts for visitors, and recording user interactions;
• Provide in-depth research help in-person and remotely;
• Instruct library users in using library collections, online catalogue, databases, Internet resources, and how to formulate search terms.

Please note this position may be required to work occasional evenings and weekends depending on operational needs.

Key Skills and Experience:

• Undergraduate degree in a relevant field or the equivalent combination of education and library related work experience;
• Demonstrated leadership skills and experience, fostering a collaborative working environment;
• Strong time management and problem-solving skills with the ability to organize work and establish priorities;
• Demonstrated initiative, seeking out efficient workflows and procedures;
• Knowledge of and adherence to library and departmental policies, procedures, and best practices;
• Ability to identify and consider how ILL workflows may impact or intersect with other service workflows within the department;
• Familiarity and comfort using a variety of software platforms;
• Reference interview skills and detailed knowledge of standard reference tools;
• Strong customer service, communication (oral and written), interpersonal skills and active listening;
• Flexibility and sensitivity to meet the needs of a diverse user population;
• Familiarity of Library of Congress, Music, and Documents classification systems;
• Ability to keep pace with the changing information environment;
• Promotes and embodies inclusivity and respect within the workplace and the broader community.

Preferred or Asset Skills:

• Two-year Library Technicians diploma;
• Experience using Alma, Worldshare, RapidILL, Microsoft Office, etc.

Salary and Total Rewards:

• Job Grade K, Salary Scale ($57,400-$98,400);
• Target Hiring Range: $57,400-$60,000;
• This is a permanent position that includes:
• Health & Dental Benefits: Comprehensive extended health, dental, and vision coverage.
• Pension Plan: Enrollment eligibility in the Brock University Pension Plan.
• Vacation: Up to 3 weeks per year, in addition to university holidays.
• Professional Development: Eligibility for the Brock Tuition Waiver Program.

*The final salary is based on experience, internal equity, and budget considerations within the target hiring range.

We are committed to offering flexible work arrangements where possible as outlined in our Flexible Work Arrangement Policy. As a student-centered organization, all employees are required to work on campus as needed.

Brock University is committed to creating a respectful and equitable workplace. We strive to foster a culture of diversity and inclusion in our work and learning environments. We welcome applications from all qualified individuals and actively encourage applications from women, people with disabilities, members of the 2SLGBTQIA+ community, Indigenous Peoples, people who identify as Black, African and/or Caribbean, as racialized and/or as from ethnic and cultural minority groups, and other underrepresented demographic groups at Brock and in the Niagara region. Brock also recognizes intersectionality and the interconnected identities, histories, and experiences of these aforementioned groups.

We are committed to inclusive and barrier-free recruitment, and we accommodate the needs of applicants throughout all stages of the recruitment process, as outlined in our Employment Accommodation Policy and consistent with the requirements of the Ontario Human Rights Code. Please contact talent@brocku.caif you require a disability related accommodation so we can ensure your participation needs are met.

Brock University does not use AI Technology at any stage of the recruitment process.

We appreciate all applications received. Candidates that are selected for an interview will be contacted.

Learn more about Brock University by visiting www.brocku.ca.

Compensation

$57,400 - $98,400

Closes: 15 December, 2024