Service Design Lead - Adults, Readers & Society Calgary , AB

Description

Summary:

Reporting to the Senior Manager, Service Design Strategy, the position of Service Design Lead, Adults, Reading, & Society will be primarily responsible for the co-design of innovative, system-wide virtual and in-person programs, services, and experiences that build community and foster a culture of empathy and understanding. This position will also explore the Library's role in providing readers services and addressing mis-information, social justice, and intellectual freedom.

Calgary Public Library seeks an innovative Service Design Lead who:

• Has demonstrated capacity to design enriching and engaging patron-focused programs and services, particularly in a public environment.

• Has experience working in Libraries serving adult patrons, providing information services, readers' advisory, and leading community engagement

• Maintains working knowledge of trends in Libraries internationally, currently and into the future. This includes knowledge in the areas of literacy such as reading, writing, and storytelling, (including digital storytelling), as well as intellectual freedom, misinformation, and social justice.

• Shows a commitment to curiosity and a recognized track record of developing bold and visionary ideas in response to patron needs. Knowledge and experience with design thinking is an asset.

• Has outstanding leadership and communication skills, including the proven ability to influence others and lead change.

• Has a demonstrated ability to work collaboratively with a broad range of key contributors and develop impactful community partnerships.

• Has experience creating and facilitating interactive professional learning.

Responsibilities:

1. Leads the identification of need, design, development and packaging of innovative and cost-effective system-wide library services and programs in one or more strategic focus areas
2. Conduct research and environmental scans to identify trends and opportunities
3. Implement evaluation strategies to assess effectiveness and identify weaknesses, with the aim of continuously improving services and programs
4. Leadership of project teams, including budget accountability, as required in service design and the piloting of new initiatives
5. Design and deliver training to build staff capacity to support the implementation of programs and services
6. Active participation and Library representation in the broader network of organizations serving the respective areas of focus in Calgary
7. Continuous personal development and growth as a future leader

Qualifications:

Completion of:

• a Master of Library Science degree from an ALA-accredited library school or approved equivalent degree OR University Bachelor level degree and directly-related experience
• Proven record of excellence of at least three years' directly related professional work experience, including experience in leadership positions or roles
• Excellent customer service, interpersonal, and relationship-building skills
• Superior communication (verbal and written), problem-solving, and decision-making skills
• Project management tools and strategies
• Advanced technological skills

Demonstrated Abilities:

• Lead and manage change and succeed in a dynamic environment
• Lead and work as part of a team
• Apply creativity and innovation
• Analyze and organize for results
• Develop, monitor and control budgets
• Communicate effectively, orally and in writing
• Make timely decisions
• Represent the Library
• Manage and use applicable computer technologies

Specialized Knowledge and Practical Skills:

• Best practices, emerging issues and trends in the development of innovative library services; specialized knowledge and practical skills in one or more of the strategic areas an asset
• A progressive record of innovation and accomplishment in the design and/or development of responsive education and recreational programs and services
• Identification and evaluation of customer and community expectations;
• Knowledge and skills in the assessment and evaluation of library services

Please visit Job Opportunities for the General Public | Sorted by Job Title ascending | Career Pages (neogov.ca) to apply.

Compensation

$94,000 - $104,000

Closes: 25 June, 2024