Job Summary
About the Library
Calgary Public Library is one of the largest municipal library systems in North America, serving more than 800,000 active members at 22 locations around the city.
Libraries connect people to ideas, inspiration, and insight. Our staff make a big impact on individuals and families every day, often through simple, small interactions. At the Library, you’ll take an innovative, creative approach to programs and services, considering the best ways to support our community and patrons of all ages.
We collaborate with different points of view, inspiring curiosity and growth as our varying backgrounds and expertise come together. At the Library, those varied perspectives and lived experiences make us stronger to better serve our community. We are committed to equity, diversity, and creating a sense of belonging for everyone.
Calgary Public Library represents unlimited possibilities and inspires people of all ages to wonder, seek, discover, and share. Calgary’s 22 libraries are community hubs that ignite learning, discussion, innovation, and action and our patrons are curious, creative, and resilient. This is accomplished through the Library’s commitment to empowering community by connecting you to ideas and experiences, inspiration and insight.
To achieve our vision of Potentials Realized, Calgary Public Library is seeking leaders with ideas, energy, passion and commitment who can help us make a difference in the lives of Calgarians and take public library services to a new level of excellence.
Land Acknowledgement
The Calgary Public Library acknowledges the ancestral home, culture, and oral teachings of the Treaty 7 signatories which includes the Siksika Nation, Piikani Nation, Kainai Nation, the Îethka Stoney Nakoda Nation, consisting of the Chiniki, Bearspaw, and Goodstoney Bands, and the people of the Tsuut’ina Nation. The City of Calgary is also homeland to the historic Northwest Métis and to the Otipemisiwak Métis Government, Métis Nation Battle River Territory, Nose Hill Métis District 5 and Elbow Métis District 6.
Manager, Service Delivery - Various Locations
Reporting to the Director, Visitor Experience, the Manager, Service Delivery leads the implementation and on-going operations of patron-centered services and programs in support of Calgary Public Library’s vision, mission, values and strategic priorities.
The Manager, Service Delivery provides leadership, direction and focus to an assigned group of service delivery teams across multiple areas of focus and/or in multiple locations.
Working collaboratively as part of the system-level service delivery leadership group, the Manager, Service Delivery ensures the coordinated execution of consistently high-quality services and programs from Calgary Public Library locations throughout the city. The ideal candidate will bring several years of leadership experience.
Calgary Public Library is recruiting to fill two vacant Manager, Service Delivery positions. The immediate location assignments for the successful candidates are listed below. Please note that these locations assignments could change as we continue to assess the organization’s operating model.
Position 1: Forest Lawn Library
Village Square Library
Position 2: Louise Riley Library
Giuffre Family Library
Nicholls Family Library
The Manager, Service Delivery contributes to the success of the Library and its impact in the community by leading and/or participating in the following responsibilities and activities:
Shape a Positive User Experience –
• Oversee timely and effective operations of assigned library locations or departments
• Align the work of team members with system-level vision, mission, values and strategic priorities
• Lead the day-to-day activities of a defined group of Service Delivery team members
• Shape a positive culture within their teams including recruiting and onboarding team members for best fit and to meet the future needs of a continuously evolving Library system
Facilitate Capacity Development –
• Effective training, development, mentoring and recognition of team members
• Appropriate acquisition and deployment of resources in accordance with system needs and plans
• Contribute to, and lead, system initiatives and projects, as required
Connect to External and Internal Stakeholders –
• Oversee delivery of exceptional services aligned with the Library’s strategic priorities
• Establish and maintain effective, and collaborative, working relationships with other areas of the Library
• Actively work to connect the Library with relevant external stakeholders and partners
• Advocate for the Library’s interests and needs when appropriate opportunities arise
Apply Operational Standards and Procedures –
• Consistent application of Collective Bargaining Agreement(s), Board and Library Policies and Standards
• Timely oversight of financial, operational and staff performance to ensure set goals are met
• Effective project and change management practices
- Master of Library Science (MLIS) degree from an ALA-accredited library school or approved equivalent degree
- Proven record of excellence of at least five years directly-related professional work experience, including experience in management or supervisory positions
- Demonstrated high-performance and experience in customer service, strong interpersonal and relationship-building skills
- Superior communication (verbal and written), problem-solving, and decision-making skills
- Effective people and organizational change leadership
- Build an inclusive, thriving and dynamic work environment
- Analyse and organize information for results
- Evaluate and enhance operational performance and productivity
- Manage and leverage applicable computer technologies
- Ability to deal with people sensitively, tactfully, diplomatically, and professionally
- Best practices and emerging issues and trends in the innovative and efficient delivery of library services
Working Conditions:
- Mental demands associated with simultaneous and multiple priorities, multi-tasking, and a dynamic work environment at multiple locations
- Physical demands associated with using a computer for long periods of time
- Moderate lifting
Compensation
How To Apply
Job Opportunities for the General Public | Sorted by Job Title ascending | Career Pages
For more information about Calgary Public Library locations please visit our website at:
Locations | Calgary Public Library