Manager, Information Technology (One year)

Surrey Libraries is an innovative and award-winning library system that provides a wide range of materials, programs, and information services to the community. We are a growing library system, recognized for our ability to respond creatively to our active and diverse community through outreach to community groups and partnerships with agencies. In addition to our collections, progressive use of technology and a wide variety of digital resources, we specialize in genealogical materials and multilingual collections in 16 languages. Our 10 branches, together with our website www.surreylibraries.ca and Mobile Library serves a population of more than 575,000.

There is an opening for the position of Manager, Information Technology at Library Administration. This is an exempt full-time (35 hours per week) position reporting to the Director, Collections & Technology. This is a one year temporary position with the possibility of extension. The Manager of Information Technology is responsible for the system-wide planning, implementation and ongoing operation of technology infrastructure and technology related resources. The Manager oversees a broad range of services to staff and the public on technology related aspects such as use, support, troubleshooting, training, emerging trends and evaluation.

Major Responsibilities and Duties

• Administers and supports a broad range of services relating to the integrated library system.
• Develops and implements plans relating to the use and deployment of library technology.
• Leads system technology projects.
• Collaborates with City Information Technology staff and vendors on service planning, enhancements and coordination of system and hardware upgrades.
• Hires, coaches and evaluates staff reporting to the position.
• Maintains awareness of and addresses changing customer needs related to the use of library related technology.
• Provides for technology troubleshooting and problem solving to support library service delivery. Plans for training documents related to upgrades, enhancements or service interruptions.
• Researches, evaluates and implements software and hardware applications; liaises with City staff, external vendors and consultants as necessary.
• Oversees the Library system’s technology equipment inventory.
• Generates and gathers a wide range of statistics and prepares reports regarding issues and activities relating to Technology planning and use.
• Represents the Library at a variety of community and civic activities or through participation in library associations or consortia activities.
• Co-ordinates and/or participates in library committees and undertakes special projects as requested.
• Investigates complaints relating to Information Technology and resolves by taking appropriate action.
• Represents Management in Labour Management and grievance matters, as required.
• Performs other related duties.

Qualifications, Knowledge, and Skills

• Masters of Library Science from an ALA accredited program, or a Bachelors in Information Technology management, computer science or related field.
• Three to five years’ experience working with technology or an equivalent combination of education and experience.
• Supervisory and project management experience.
• Thorough knowledge of current trends, developments, solutions and best practices in public library technology.
• Demonstrated knowledge of integrated library systems, discovery layers, access and authentication software, and database management.
• Working knowledge of technology used to serve library users, such as copiers, print management software and self-serve options.
• Excellent organisational and communication skills with a strong customer-focus orientation.
• Ability to interpret and translate technical materials into plain language.
• Ability to learn and assess new technologies rapidly, with specific emphasis on library-related technologies.
• Ability to exercise considerable independence and discretion in managing systems.

Salary: $106,985-122,148