Job Summary
JOB SUMMARY:
Reporting to the Director of Human Resources and Information Services, the
Manager of Information Services is responsible for:
• Working collaboratively with the Library management team and staff, ensuring the
effective operation of Information Services across the system, this includes how
we provide information service directly to the public.
• Working collaboratively with other Information Services Manager, providing backup support for supervision of Library Pages, Community Support Desk, etc.
• Responsible for Central Library Public Service/Customer Service, which includes
all Central floors with support for staff in other key departments as required, i.e.
Makerspace, Redbook, Directory of Community Services, and FreshDesk, a
cloud-based customer service software and Information Services for the system.
• Responsible for Newcomer Learning Centre (NLC) including running the program
and the government contract management.
• Working as a lead with the Customer Service Steering Committee for direction
and scheduling support with branch managers.
• Reporting to the Director on matters relating to the performance of portfolio,
spaces, collections, staff and other relevant matters.
• Providing after hours support in the event of major problems and act as primary
contact to inform support departments about problem situations.
• Working closely with the Manager of Program Development for programming
needs in their area and establishing and maintaining positive relations with
community partners, stakeholders, managers and staff.
• Working collaboratively to overcome obstacles and achieve positive results.
MINIMUM QUALIFICATIONS:
Educational Requirements:
• A Masters Degree in Information or Library Science, additional formal
management courses an asset.
Experience:
• A minimum of three to five years recent experience as a public librarian,
demonstrating a customer-service orientation, a record of accomplishment, and a
variety of work experiences.
• Self-starting, results-oriented individual with superior organizational skills. Selfdirected, well organized, innovative, flexible, and collaborative; committed to intellectual freedom and other key principles of public librarianship; an open
communicator who inspires trust and seeks and sparks creative contributions from
others.
• Excellent leadership and management skills. The ability to challenge, lead and inspire others to excel.
• Excellent written, verbal and presentation skills.
• Excellent interpersonal, communication and conflict resolution skills.
• Skilled with group and team dynamics and possessing the ability to motivate, persuade and negotiate with diverse individual and groups.
• Skilled in the use of information management tools including Microsoft office suite,
databases, internet/web etc.
• Knowledge of current trends and professional issues in public library services and
management.
• Knowledge of, and experience with, providing, improving, and evaluating a range
of branch library services such as information, reader’s advisory, outreach,
programming, collection management and children’s services.
• Knowledge of, and experience with, the principles and methods of organizational
administration, such as staff supervision in a unionized environment, budgeting,
communications and records management.
• Knowledge of, and experience with, the scheduling, monitoring and evaluation of
multiple tasks, projects and priorities.
• Commitment to principles of intellectual freedom, inclusiveness, service
excellence and the Library’s mission, values and goals.
Physical Requirements:
Physical ability and stamina to operate relevant equipment, to retrieve materials and to
perform tasks involving the lifting and movement of library materials and equipment.
Legislative Requirements:
Works in accordance with all applicable Occupational Health and Safety, Employment
Standards, Human Rights, Labour Relations and Pay Equity legislation and all other
relevant legislation.
Organizational Requirements:
Public Service Management roles may be included in Library system succession
planning strategy as determined by the Employer.
Adheres to policy and legislation identified in the Hamilton Public Library Policy and
Procedures Manuals.
HPL employees and users of HPL cloud-based applications are required to use MultiFactor Authentication (MFA) as an essential measure to enhance the protection of HPL’s
technology assets. MFA augments technological security by requiring two steps for full
authentication. Employees who do not have a Library-provided cellphone are expected
to use their personal cellphone or internet connected device to satisfy the MFA
requirement consistent with HPL policies and procedures.
Please be aware the selection process may involve any of interviews, test, and
presentations or any combination thereof.
Applicants who are successful for a position will have a maximum of 72 hours to accept
or decline an offer, barring unforeseen circumstances to be evaluated on a case-by-case
basis, from the date of offer (excluding Statutory Holidays).
The Hamilton Public Library is an equal opportunity employer that is committed to
inclusive, barrier free recruitment and selection processes. If contacted for an
employment opportunity, please advise Human Resources if you require accommodation