Manager, Collections and Service Innovation

Overview of position

Are you a passionate leader who thrives on innovation, customer experience and building strong communities? The Newmarket Library is looking for a dynamic Manager, Collections and Service Innovation to shape the future of our Library’s collections and customer service.

Reporting directly to the CEO, you will play a key role in delivering outstanding service to Newmarket residents by leading the customer service and collections departments.  From curating collections that meet customer needs and inspire a community, to creating welcoming and accessible experiences at every service point, you’ll ensure that the Library continues to be a vibrant hub for lifelong learning and human connections.

 Knowledge and Experience Required

• Demonstrated experience of 5 to 7 years in a public library at a managerial/supervisory level, preferably in a unionized environment with proven ability to anticipate and manage growth through creativity, innovation and vision.
• Proven progressive experience within a library environment, understanding of the political environment working collaboratively with Board members, senior management team and Town municipal staff; ability to establish strong stakeholder relationships.
• Thorough working knowledge of reference tools, solid reference skills, research skills and practical knowledge of library services and how a public library works.
• Strategic and analytical thinking to determine new policies and processes, planning, and financial management or to recommend changes for improved service delivery.
• Thorough understanding of the management, selection and loaning of library materials, customer and information services, learning and discovery programming services, adult and/or children’s program services, and community information and volunteer database.
• Demonstrated leadership and management skills and experience in the areas of team building, flexibility, motivation and development of staff including strong coaching and mentoring skills.
• Experience in budget preparation and management of a budget, financial monitoring, and contributions to the preparation of financial reports/audit documents.
• Excellent administrative, public relations, marketing, presentation, organizational and time management skills to handle a range of financial and administrative demands.
• Understanding of day-to-day library operations, including information services, programming, circulation, reference, technical, information technology and support functions.
• Ability to evaluate and anticipate the needs of the community in order to select appropriate library materials, review and assess services to determine new programs or implement changes to meet the needs of the public.
• Knowledge of current library technology and applications, as well as ability to assess trends and technological developments.
• Solid communication skills and ability to deal cooperatively and effectively with staff in a unionized environment as well as thorough working knowledge of labor relations principles and practices, collective agreement negotiation/administration and employment legislation.
• Knowledge and appreciation of literature, periodicals, and audiovisual materials, websites and other electronic media that constitute diverse, current and relevant collections.
• Knowledge of the Public Libraries Act, Board functions, applicable bylaws, policies, procedures and practices, as well as relevant Town bylaws, policies and procedures.
• Able to work outside regular business hours and on weekends as required.

Credentials Required

1. Master of Library and Information Sciences degree from an accredited institution or equivalent combination of education and experience.
2. Due to the responsibilities of this position, a Criminal Record and Judicial Matters Check satisfactory to the Library is required.