Local Library Assistant, Fort St. John (part time)

Position:                                  Local Library Assistant

Reports To:                            Manager, LawMatters & Local Libraries

Location:                                 Onsite; Fort St. John, BC

Compensation:                   $27.85 per hour

Role Type:                               Permanent, part-time (one regular 6-hour shift per week, preferably on Mondays or Tuesdays)

About Courthouse Libraries BC (CLBC)

CLBC helps support access to justice by providing legal information and resources to the public, the legal community, and partners across the province. We are a mission‑driven, service‑oriented non-profit organization that values collaboration, integrity, and operational excellence.

We are seeking a Local Library Assistant to provide front-line service and support access to legal information within the local courthouse library in Fort St. John.

We Offer

• Supportive workplace where we value diversity and work-life balance
• Health spending account and employee assistance program
• Engaged learning environment
• A collaborative and mission-focused culture

About the Opportunity

The Local Library Assistant plays an important role as the primary CLBC presence in local courthouse libraries that operate without an onsite Librarian. This role helps ensure that services are accessible, welcoming, and responsive to community needs.

Working independently, the Local Library Assistant supports clients by providing basic legal information assistance, responding to inquiries, and referring more complex questions to Librarians or appropriate resources. The role also includes maintaining the library space and ensuring it is safe, organized, and accessible.

The work requires strong judgment, reliability, and a service‑focused approach. Through this work, the role contributes to consistent access to legal information and a positive experience for clients and community partners.

Key Competencies

Success at CLBC depends on how we work together. For this role, we are looking for someone who is reliable and accountable, communicates clearly and respectfully, and is able to work independently in a public-facing environment.

This role requires strong customer service skills, sound judgment, and the ability to recognize when to escalate issues. The Local Library Assistant brings a thoughtful, practical approach to supporting clients and maintaining a welcoming and respectful service environment.

What You’ll Be Doing

• Provide front-line service to clients in person or by phone
• Greet clients and respond to basic legal information inquiries
• Triage questions and refer clients to Librarians or other services as appropriate
• Maintain a safe, organized, and welcoming library environment
• Manage day-to-day operations of the library space independently
• Monitor and escalate facilities, equipment, or security issues as needed
• Build respectful relationships with courthouse staff and community users
• Communicate with colleagues to support continuity of service

What Success Looks Like

• Library services are reliable and accessible during scheduled hours
• Clients are greeted promptly and experience respectful, welcoming service
• Inquiries are triaged accurately and referred appropriately
• Library spaces are safe, organized, and well maintained
• Positive relationships are established with courthouse and community users
• Decisions demonstrate sound judgment and appropriate escalation
• Service delivery is consistent, dependable, and aligned with CLBC standards

What You’ll Bring (or Need)

• High school diploma
• Strong customer service and communication skills
• Comfort using digital tools and basic office technology
• Ability to work independently and manage priorities
• Sound judgment and professionalism in a public-facing environment
• Ability to maintain confidentiality
• Strong analytical thinking and ability to identify when to escalate issues
• Reliable, approachable, and service-oriented approach