Library Tech Services Coordinator

The Tech Services Coordinator provides front-line technology support for patrons and staff, coordinates technology-based programs and education, and maintains the library’s technology infrastructure in collaboration with Parkland Regional Library.

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Responsibilities: 

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Patron Education

• Develops and delivers technology-based programs for a variety of audiences, including youth, adults, and seniors.

• Provides one-on-one help, and troubleshooting support to help patrons and staff build digital literacy and confidence using technology.

• Prepares or adapts learning materials for programs, or helps hire volunteer or paid instructors. 

• Facilitates all technology needs for room bookings and trains users as needed.

• Facilitates and collaborates in the education of staff in technology-related matters as requested.

• Works with marketing and other programming staff to ensure technology programs are promoted and accessible to the community, including website maintenance for assigned programs.

• Connects with community groups to provide networking opportunities and coordinate outreach programs.

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Technology Maintenance:

• Performs regular updates on public and staff computers, including all program updates as required in consultation with our regional library tech support. 

• Maintains and installs new technology and prepares them for public use and installs and repairs machines with hardware issues under the direction of our regional library tech support where possible.

• Ensures staff and patrons are trained for effective use of new technology and communicates changes regularly to all staff.

• Repairs and troubleshoots computer problems for patrons and staff as required.

• Responsible for maintaining the technology inventory and ensuring documentation of processes, passwords, and system configurations.

• Recommends budget considerations to the Library Manager annually or as needed.

• Manages the 3D printing program, ensuring orders are printed, patron education is implemented and staff are trained and informed.

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Qualifications:

• Experience teaching, training, or supporting people with technology, with the ability to explain technical concepts clearly and patiently.

• Ability to work effectively with a wide range of ages and abilities, from children and teens to adults and seniors.

• Strong group facilitation and classroom-management skills, including the ability to plan and deliver engaging technology programs for children and youth.

• Strong practical knowledge of computers, mobile devices, Microsoft Office/LibreOffice, basic networking, and common technology, with demonstrated troubleshooting skills.

• Ability to quickly learn new technologies and independently solve problems, while recognizing when additional technical support is required.

​Assets:

• Experience with coding, Minecraft, 3D printing, maker technologies, gaming, or other technology-based teaching.

• Previous experience in a library, school, community organization, technology-support, or public-service environment.