LIBRARY ASSISTANT IV

Located on the traditional, ancestral and unceded lands of the Musqueam, Squamish, and Tsleil-Waututh Nations, West Vancouver is a vibrant community on the North Shore and home to parks, beaches, and to sports, recreation and arts amenities. Our dedicated staff deliver services, operate facilities and run the programs that enhance the well-being of our community. We are seeking employees with a passion for public service who share our commitment to creating a complete, inclusive and livable community.

The West Vancouver Memorial Library is currently seeking a permanent, full-time Library Assistant IV to join our highly qualified team. The successful candidate will be responsible for:

• Providing excellent customer service and readers’ advisory assistance at the Accessible Services office
• Selecting Library materials for Accessible Services patrons for pickup or delivery;
• Using a variety of devices and providing tech instruction to meet diverse community needs;
• Assisting with planning and delivering in-person and virtual Library programs;
• Promoting the library through community liaisons, displays, tours and presentations to groups both insideand outside the library and performing other related duties, as required

• Compiling and distributing Library use statistics; and
• Performing related work as required.

The preferred candidate will possess a Library Technician’s Diploma and a minimum of 1 year of experience in a public library or an equivalent combination of training and experience; superior customer service skills; strong proficiency with technology including a variety of mobile devices; excellent organizational, time management and communication skills; the ability to coordinate a diverse set of responsibilities; to work well in a team environment; strong one-on-one instructional skills.

The successful candidate will have considerable knowledge of office methods and procedures; considerable knowledge of the applicable rules and regulations which govern Library operations; the ability to readily understand and interpret verbal and written instructions; the ability to exercise independent initiative and judgment; the ability to successfully meet and effectively work with the public and other employees, to supply information, and to interpret and explain Library rules and regulations; skill in word-processing rapidly and accurately, use of common office equipment and trouble-shooting. Experience working with older adults and people with accessibility needs as well as a passion for literature and culture are assets for this role. The ability to deliver library services in more than one language will also be an asset.

The successful candidate will be required to supply a police information check and a copy of their credentials.