Customer & Community Service Specialist

Full-time, Permanent

Posting Date: January 7, 2025

Deadline: January 24, 2025

Location: All branches

About East Gwillimbury Public Library

East Gwillimbury Public Library (www.egpl.ca) serves a growing community in the northern part of York Region, made up of a mix of urban areas and villages. We value creativity and pride ourselves on providing excellent customer and employee experiences with a mission to ignite our community through literacy, discovery, and connection. Branches are in the communities of Holland Landing and Mount Albert, with a third location opening in 2025.

Position Summary

We are seeking an enthusiastic, innovative, and creative individual for the position of Customer & Community Service Specialist who will support program development and community outreach needed as we work to open our newest branch. You will also deliver innovative programs, outreach, and services to meet community needs and advance the Library’s mission, and you will look to the community to develop partnerships.

Working at all EGPL locations, you will also provide welcoming and engaging library service by providing instruction, in-depth information, and readers’ advisory services to the public of all ages and assist them with library devices and electronic databases. You will be responsible for staff supervision and branch operations in the absence of a manager. As we look forward to an exciting year ahead with the opening of a new branch, this position offers a unique opportunity to be part of our growth and innovation.

Qualifications

• Library Techniques Diploma or combination of post-secondary education and equivalent experience as determined by the employer.
• Minimum one (1) year of public service experience.
• Demonstrated achievement in the development and delivery of library programming.
• Experience in providing training with various technologies.
• Proficiency in actively developing and managing internal and external relationships and community partnerships.
• Ability to provide in-depth reference, readers’ advisory, and circulation services.
• Demonstrated knowledge of library services, operations, and policies.
• Demonstrated ability to plan and coordinate projects that manage multiple priorities.
• Demonstrated ability to manage shifting priorities in a busy environment and work with minimal supervision.
• Strong problem solving, mature judgment, exceptional customer service and interpersonal skills.
• Experience working with a wide range of customers in a customer service setting.
• Good written and oral communication skills in English.
• Knowledge of other languages an asset.
• Some travel is required; access to a vehicle is required.
• Successful candidate will be required to produce a police check dated within 6 months.

Compensation

$55,565 - $65,364; benefits package.

Schedule: Average of 35 hours weekly, including evenings and weekends.

Additional Comments

East Gwillimbury Public Library is committed to diversity and inclusivity in employment and welcomes applications from qualified individuals of diverse backgrounds. We support the principles of the Accessibility for Ontarians with Disabilities Act (AODA) and have established policies, procedures, and practices which adhere to the accessibility standards of the AODA. Should you require any accommodation throughout the recruitment process please notify the contact person identified in this posting.

At East Gwillimbury Public Library, we highly value talented candidates like you. We will carefully review your resume, and if your qualifications align with our needs, we will contact you to schedule an interview in the coming weeks. Personal information is collected in accordance with the Municipal Freedom of Information and Protection of Personal Privacy Act and will only be used for candidate selection.