Job Summary
About East Gwillimbury Public Library
East Gwillimbury Public Library (www.egpl.ca) serves a growing community in the northern part of York Region, made up of a mix of urban areas and villages. We value creativity and pride ourselves on providing excellent customer and employee experiences with a mission to ignite our community through literacy, discovery, and connection. Branches are in the communities of Holland Landing and Mount Albert, with a third location opening in 2025.
Position Summary
East Gwillimbury Public Library is seeking an enthusiastic and customer-focused individual for the position of Coordinator, Customer Experience. This role creates a welcoming community space in library facilities and remote service points. The Coordinator, Customer Experience, ensures delivery of excellent customer service and experience and member satisfaction at the branch. Under the direction of the Manager, Customer Experience, this position assists with overseeing branch operations, staff training, the implementation of new customer services, and creating library promotions. As we look forward to an exciting year ahead with the opening of a new branch, this position offers a unique opportunity to be part of our growth and innovation.
Qualifications
• Successful completion of a Library Technician’s Diploma, Business Administration Diploma or a combination of post-secondary education and equivalent experience as determined by the employer.
• Minimum 2-years of related work experience in a public library.
• Provide superior customer service with the ability to work with a diverse group of people and uphold the value of inclusion.
• Ability to provide general reference, reader’s advisory, and circulation services.
• Knowledge of and experience with providing training with various technologies.
• Strong problem-solving skills, interpersonal skills and mature judgment.
• Excellent organizational and time management skills; able to function well in a busy environment and work with minimal supervision.
• Competence with social media, merchandising, and marketing library services.
• Supervisory experience preferred.
• Good written and oral communication skills.
• Fluency in English (verbal, writing, and reading). Second language spoken is an asset.
• Experience with SirsiDynix Symphony integrated library system an asset.
• Some travel between branches may be required.
• Successful candidate will be required to produce a police check dated within 6 months.
Compensation
$71,198 - $83,762 annually; benefits package.
Schedule: Average of 35 hours weekly, including evenings and weekends.
Compensation
How To Apply
Please submit your application to: Hiring Manager, jobs@egpl.ca
Applications should be sent as a single PDF file including both a cover letter and resume.
PDF files should be labelled “First Name Last Name – Coordinator, Customer Experience”.
Additional Comments
East Gwillimbury Public Library is committed to diversity and inclusivity in employment and welcomes applications from qualified individuals of diverse backgrounds. We support the principles of the Accessibility for Ontarians with Disabilities Act (AODA) and have established policies, procedures, and practices which adhere to the accessibility standards of the AODA. Should you require any accommodation throughout the recruitment process please notify the contact person identified in this posting.
At East Gwillimbury Public Library, we highly value talented candidates like you. We will carefully review your resume, and if your qualifications align with our needs, we will contact you to schedule an interview in the coming weeks. Personal information is collected in accordance with the Municipal Freedom of Information and Protection of Personal Privacy Act and will only be used for candidate selection.