Assistant Information Technology Coordinator

The Prince Edward County Public Library & Archives is seeking a tech-savvy, instructional-minded professional to fill the role of Assistant Information Technology Coordinator. This position provides essential first-level IT support and digital literacy training among all six library branches to ensure equitable technology access for our patrons and staff.

About the Role

• Hours of Work: 15 to 35 hours per week.
• Compensation: $27.60-33.46/hr.
• Union & Benefits: This is a unionized position (CUPE Local 5562); compensation includes the option to participate in the OMERS pension plan and a percentage in lieu of benefits. with eligibility for the full medical benefits package reached at 25 hours worked per week.
• Probationary Period: This position is subject to a three (3) month probationary period as per the Collective Agreement.
• Location: Service is provided across all six branches: Picton, Wellington, Milford, Consecon, Ameliasburgh, and Bloomfield.  Must be available for weekdays, evenings, and weekends as needed.
• Reports To: Manager of Circulation & Customer Experience.

Core Duties and Responsibilities

The Assistant IT Coordinator is primarily responsible for providing first-level support for IT usage, resources, and services among all six branches.

• Develop, document, and deliver digital literacy programs and technology workshops covering software, digital tools, online security, and makerspace equipment.
• Provide ad hoc technology assistance and one-on-one tutorials to patrons and staff.
• Offer first-level support for library IT operations, troubleshooting routine hardware, software, and network issues.
• Assist with installations, relocations, and changes to IT and makerspace equipment under the supervision of the IT Coordinator.
• Support library copiers, projectors, sound systems, and other technical equipment.
• Lead video and audio production for documenting events and creating digital instructional content.
• Perform circulation and reference functions, including check-ins, check-outs, and assisting patrons with material location.

Required Qualifications

• Education: Completion of a post-secondary degree or diploma in Information Technology or a related field (Secondary School Diploma required). An MLIS or library-related education is preferred.
• Experience: Two to three (2-3) or more years of progressive experience in digital literacy instruction, makerspace operations, or IT-related library services.
• Technical Skills: Demonstrated proficiency in troubleshooting IT hardware, software, and online platforms.
• Bondability: Must be bondable and able to pass a Vulnerable Sector Check.
• Driver’s License: Valid Ontario driver’s license and reliable transportation for work-related travel among all six branches.
• Certification: Current CPR/First Aid certification will be required.
• Communication: Excellent oral and written communication skills for effective staff training and patron engagement.

Physical Requirements

• Ability to lift and carry equipment weighing up to 40 lbs (18.14 kg).
• Physical dexterity to stand, walk, climb, stoop, kneel, crouch, and crawl to manage hardware and equipment installations.