Casual Public Service Librarian

Reporting to the Public Service Supervisor, the Casual Public Service Librarian is a leader in connecting our collections and services to the community. This position provides reference, resource recommendation, technological, and circulation services to the public.
This position exists to provide casual replacement coverage for an existing role within the organization and is subject to the availability of work, in accordance with operational needs.
We are currently hiring to fill an upcoming opening on our team.

Duties and Responsibilities

1. Provides exceptional customer service to the residents of Stratford.
2. Provides reference service and resource recommendations using print, media and digital resources.
3. Actively engages with customers to identify, address and deliver their unique information, entertainment and technology needs.
4. Assumes responsibility for maintaining the safety and comfort of the Library while on duty including opening and closing the library; reports issues and incidents to the appropriate personnel.
5. Resolves customer service problems and empowers other public service staff to do the same.
6. Engages the public with the collections through such tools as rotating displays, information distribution, promotion, and reviews.
7. Promotes information literacy to users of all ages through reference service and interactive events.
8. Attends committee meetings and other functions as required.
9. Regularly participates in training opportunities and maintains awareness of developments in the field. Shares developments with colleagues when relevant; suggests and incorporates new ideas whenever resources allow.
10. Performs related duties as required

Skills and Abilities Required

• Demonstrated ability to deal effectively and positively with the public.
• Excellent oral communication, presentation and writing skills.
• High level of motivation, initiative and responsibility.
• Computer competency, advanced technological literacy and knowledge of office software, generative AI tools and electronic resources used at a public library.
• Diplomatic and collaborative with strong interpersonal skills and a proven ability to work within teams and maintain effective working relationships.
• Ability to produce a current copy of a clear vulnerable sector police check

Hours per week and Schedule of Work

This position involves variable hours, covering illness and vacation of permanent staff. Those hours include evenings and weekends. Weekly hours are not guaranteed.