Librarian 2, Public Service

We respectfully acknowledge that Burnaby Public Library is located on the unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), səlilwətaɬ (Tsleil-Waututh), and kʷikʷəƛ̓əm (Kwikwetlem) Peoples. Each Nation has distinct histories and distinct traditional territories that fully or partially encompass the city of Burnaby. We encourage you to learn more about the Host Nations whose ancestors have occupied and used these lands, including parts of present-day Burnaby, for thousands of years.

Burnaby is the third largest city in British Columbia, with excellent rapid transit links, significant parkland, and well-equipped recreational facilities. Our 250,000 residents speak 120 languages, and more than half of our culturally diverse population has a mother tongue other than English.

Our four libraries are important public spaces, meeting places and centres for discovery and dialogue, anchored by our broad and deep collections and our commitment to in-person service. Burnaby Public Library is changing to continue to meet the needs of our highly diverse community, with an increased emphasis on community-led approaches and connecting with people outside the library, a greater focus on digital literacy, and a commitment to upgrading and rethinking our public and staff spaces.

Burnaby Public Library (BPL) invites applications for the following position.

Position Title:        LIBRARIAN 2, PUBLIC SERVICE

Location:                BOB PRITTIE METROTOWN BRANCH

Status:                   REGULAR FULL-TIME

Position Summary:

Burnaby Public Library invites applications for a regular full-time Librarian 2. The Librarian 2 leads a team of Public Service Librarians at the Bob Prittie Metrotown Branch who delivers exceptional and responsive service to Burnaby’s diverse community. Reporting to the Branch Manager, this position schedules and coaches the Librarian team who provide information, reference, reader’s advisory, programming and technology assistance. This position works with a supervisory team at the Bob Prittie Metrotown Branch to provide welcoming spaces and excellent customer service to Burnaby residents. As an active member of the BPL’s Senior Staff Team, this position assists in supporting operational and strategic priorities.

Duties:

• Oversees the Metrotown public service librarian scheduling
• Hires, trains, and coaches for performance, and evaluates the work of Metrotown public service librarians
• Supports and coaches public service librarians in managing Metrotown public spaces and responding to incidents
• Provides administrative oversight for community room bookings at Metrotown Branch, referring complex booking requests to the Branch Manager
• Coordinates logistics for major programs and events at Library Square in consultation with the Branch Manager
• Coordinates the weeding of Metrotown collections done by public service librarians
• Works collaboratively with public service staff to create thoughtful and responsive displays of library material and advises staff on best practices
• Provides administrative support to the Branch Manager as necessary, such as approving posters and publications for distribution
• Spends approximately 10% of time doing direct public service and patron support
• Attends meetings, workshops, and other professional development activities related to the work

Qualifications:

• A Master’s degree in librarianship
• Considerable knowledge of and experience in information and readers advisory services
• Curiosity about the needs of library patrons and community members and passion for delivering excellent customer service
• Excellence in or aptitude for supervision and leadership, including communication, de-escalation and conflict management, coaching and performance management, planning and coordination.
• Sound knowledge of computer applications, publishing and electronic resources
• An innovator with a keen understanding of library and community trends
• Commitment to apply principles of equity, diversity, inclusion and anti-racism to the work
• A demonstrated connection to and knowledge of the cultural practices, languages, or histories of communities represented in the library’s service area.

Hours:

75 hours biweekly. Evening and weekend work will be required. The 9-day fortnight work schedule (work 7.77 hours for 9 days and have the 10th day off) for this position is listed below.

Week 1: Mon: OFF, Tues: 8:15-5:05, Weds: 8:15-5:05, Thurs: 8:15-5:05, Fri: 8:15-5:05, Sat: 9:25-6:15, Sun: OFF

Week 2: Mon: OFF, Tues: 8:15-5:05, Wed: 8:15-5:05, Thurs: 8:15-5:05, Fri: 8:15-5:05, Sat: OFF, SUN: OFF

Schedules are subject to change to meet operational needs. All staff may be asked to work in other locations at any time.