Casual Public Services Technician

Casual Public Services Technician

Surrey Libraries is an innovative and award-winning library system that provides a wide range of materials, programs, and information services to the community. We are a growing library system, recognized for our ability to respond creatively to our active and diverse community through outreach to community groups and partnerships with agencies. In addition to our collections, progressive use of technology and a wide variety of digital resources, we specialize in genealogical materials and multilingual collections in 16 languages. Our 10 branches, together with our website www.surreylibraries.ca and Mobile Library serves a population of more than 575,000.

Surrey Libraries invites applications for the positions of casual Public Services Technician. The Public Services Technician performs a variety of duties related to providing exceptional customer service and programming, to maintain efficient, welcoming and inclusive library operations. This position may be assigned duties with an area of responsibility such as youth, information, digital or other services. This position reports to the Manager, Training and Public Services.

Hours of work vary and availability to work evenings, weekends and peak vacation times (spring break, summer break, Christmas break and the days preceding/following statutory holidays) is required. This is an on-call casual position, working up to 35 hours per week. Applicants must be willing to travel to all 10 branches.

Start date: September 2025

Students completing their Library Technology Diploma in August 2025 are encouraged to apply.

MLIS students who have completed core courses may be considered.

Major Responsibilities and Duties

• Answers general queries in the branch or community, assisting the public at the point of contact
• Answers information services, reader’s advisory and other inquiries
• Prepares and delivers a broad range of programming
• Assists and instructs on use of and access to library resources, equipment and technologies. Performs troubleshooting
• Engages and liaises with community organizations in and out of branch to promote library use and increase community engagement
• Deals with member queries, completes registrations and resolves issues relating to accounts, programs and events
• Maintains and updates specialized files and finding aids e.g., booklists, information sources, etc.
• Checks library materials in and out of the system, including using automated tools. Sorts, shelves and cleans library materials
• Designs and prepares a variety of visual media e.g., displays, signage, etc., and promotes library services, initiatives and merchandise
• Recommends materials for the library collection, including online resources
• Prepares reports, statistics or other documents
• Participates in collection maintenance duties, e.g. shelf reading and weeding
• Keeps library in neat and orderly condition
• Performs other related duties

Qualifications, Knowledge, and Skills

• Diploma in Library Technology from a recognized Library Technician’s program, or an equivalent combination of directly related work experience, training and courses
• Accurate keyboarding speed of 35 words per minute
• 1 to 2 years working experience providing customer service in a public service environment
• Knowledge of Library’s policies and operations
• Knowledge of library resources and collection, as related to the work performed
• Knowledge of programming techniques and materials
• Knowledge of computer hardware and software applications related to the work performed
• Ability to communicate effectively, spoken and written
• Ability to serve the public courteously and effectively and maintain good working relationships with other staff
• Ability to meet physical demands of the work including safe handling of materials
• Ability to work in a fast-paced and stressful environment
• Oral fluency in another language is an asset.
• Youth Services education and/or experience is an asset