Library Technician 2 – Makerspace Associate

Scugog Memorial Public Library is seeking a part-time (22.5 hours per week) Makerspace Associate.

EDUCATION & EXPERIENCE:

• Completed 2 Year College Diploma in a relevant technology or multimedia program or relevant experience at the discretion of the CEO.
• Minimum of one year recent relevant experience and 6 months to one year customer service experience. Demonstrated experience in troubleshooting (problem solving Maker issues and/or customer service).
• Experience with and enthusiasm for a variety of creative technologies and software (including but not limited to photo, video, or sound editing; sewing, embroidery; animation; etc.).

PREFERRED SKILLS:

• Aptitude for solutions-based thinking and taking initiative.
• Strong interpersonal and communication skills, both verbal and written.
• Proven knowledge and experience using multiple operating system environments.
• Proven experience using maker tools.
• Exemplary customer service skills demonstrating a high level of motivation, flexibility, creativity, initiative, and responsibility.
• Ability to establish and maintain collaborative working relationships with library staff and customers.
• Demonstrated ability to meet the required core competencies and key duties.
• Ability to carry pieces of equipment/hardware and boxes of materials, bending, stretching and computer keyboarding.

POSITION RESPONSIBILITIES:

• Oversees the day-to-day operations of the Makerspace, ensuring supplies are replenished and equipment is maintained.
• Maintains a clean, safe, and welcoming environment for the Makerspace.
• Assists with the maintenance, troubleshooting and upgrading of the Library’s Makerspace computers, software, and peripherals.
• Provides proactive customer service to Makerspace customers; including: guidance and assistance, recommending appropriate materials/techniques, and instructing on the use of resources and equipment.
• Assists with developing and delivering ongoing staff training for the Makerspace and its offerings.
• Promotes the Makerspace through tours, outreach, demonstrations, presentations, program support, and displays.
• Coordinates with other programming staff on Makerspace usage or media support for shared programs/class visits.
• Provides technical support and training for staff and public.
• Stays abreast of emerging trends and recommends plans to continuously evolve and improve the space and service offerings. Completes research assignments as requested.
• Generates and maintains documentation.
• Other Library duties as assigned.