Job Summary
JOB DESCRIPTION
Library Assistant, Library Division
POSTING #: NU-2026-34
POSTING PERIOD: October 5 - 18, 2026
Employer Group: Non-Union
Reporting To: Branch Supervisor
Grade: 4
Wage Range Hourly: $24.63 - $29.95
Position Status: Permanent Part-Time
Hours Worked Per Week: Up to 24 hours including days, evenings, and weekends as scheduled
Location: Dunnville Library Branch
CORE COMPETENCIES:
Active Learning | Inter-personal Communication | Digital Literacy | Emotional Intelligence
POSITION SUMMARY:
Performs circulation and customer service functions, contributing to efficient day-to-day library branch operations and undertaking tasks delegated by the Branch Coordinator. Responds to public requests for reader’s advisory, reference assistance, digital technology assistance, and community information, assists with various stages of library program delivery, and performs clerical tasks related to patron account information and materials processing.
QUALIFICATIONS, KNOWLEDGE & SKILLS
Education
- Completion of Secondary School
Experience
- Up to and including 1 month of current related experience
Knowledge/Skills
- Some knowledge of the principles and practices of modern library systems and programs
- Demonstrated customer service experience
- Demonstrated knowledge of popular children’s, young adult and adult literature
- Working knowledge of office procedures (i.e., telephone etiquette, handling cash, making photocopies)
- Excellent verbal and written communication skills with the ability to give, obtain, seek clarification, and/or exchange routine information
- Demonstrated initiative, and ability to make decisions involving routine tasks, within established procedures
- Demonstrated ability to work independently with complex tasks requiring some supervision
- Demonstrated ability to exercise significant discretion and sensitivity involving regular work with confidential information
- Proven ability to handle/process cash, valuables and/or issue receipts
- Demonstrated analytical and problem-solving skills involving occasional ingenuity, and minor refinement of procedures when necessary
- Demonstrated capability to provide orientation or technical guidance, as needed
- Organizational skills with considerable attention to detail to avoid errors and ability to meet deadlines
- Excellent interpersonal skills including the ability to work effectively in a team environment
- Technology Aptitude
- Demonstrated fundamental computer skills to perform basic tasks on various technological devices and programs while adhering to cybersecurity and an awareness of best practices
- Beginners knowledge of MS Office (Word, Excel, Outlook, PowerPoint)
- Beginners knowledge of tablet/smartphone apps and operating systems
RESPONSIBILITIES
The incumbent is expected to but not limited to:
Corporate
- Participates in the provision of superior customer service to ratepayers, reflecting corporate culture of responsiveness, quality, respectfulness, and inclusivity. Shares the responsibility for creating positive impressions of local government
People
- Provide reference, readers’ advisory, digital technology assistance and community information in response to public queries in person, online or by telephone
Money/Asset
- Handles daily cash and cheque payments from patrons for fines, meeting room rentals and other services and tallies daily revenues
Functional
- Information Access Assistance:
- Assists patrons with readers’ advisory, reference, and the use of electronic resources including library databases, e-book and digital audiobook apps, and general computer and Internet operations;
- Office Equipment Assistance:
- Assists in the provision of photocopying, printing, scanning, faxing and meeting room rental services to library patrons;
- Circulation and Processing of Materials:
- Performs activities related to the circulation of materials, including checks-out, checks-in, holds, overdue notice production, interlibrary loan requests, interbranch exchanges, materials processing and fines collection;
- Facility Operations Assistance:
- Carries out branch opening and closing procedures;
- Assists Branch Coordinator in ensuring Library Board policies, including codes of conduct, are followed by library patrons;
- Participates in the upkeep of branch facilities by creating displays, ensuring spaces are safe and accessible to staff and visitors alike, and liaising with municipal facilities staff and contractors conducting building maintenance functions;
- Supports the planning and delivery of library programs
Demonstrate commitment to the Haldimand County code of conduct
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the job.
POSITION REQUIREMENT(S):
- A Current (within the past 6 months) Police Check - OPP LE 220 or Equivalent
WORKING CONDITION(S):
- Weekdays (varies, e.g. 10:00 am to 4:00pm, 12:00pm to 8:00pm); Saturdays (10:00am to 5:00pm); Sundays (12:00pm to 4:00pm)
Haldimand County envisions all County staff to possess a high degree of Ethical Behaviour & Professionalism, Political Acumen, Relationship Management, Credibility, Flexibility & Adaptability, Empathy & Compassion, Entrepreneurship, and Customer Service.
Haldimand County is an equal-opportunity employer who strives for inclusivity and belonging for all. Accommodation is available at any stage of the hiring process to applicants with differing abilities. If you require accommodation at any stage of the hiring process, please contact us at hrhelpdesk@HaldimandCounty.on.ca.
County employees who are interested in applying for this position must complete the EMPLOYEE APPLICATION FORM via County’s Intranet - FuNK and submit online with a resume and cover letter by 4:30 PM on the last day of this posting.
We thank you for your interest in working for Haldimand County. Only candidates selected for an interview will be contacted.