Library Information Clerk - Digital Studio - Auxiliary Burnaby , BC

Description

Located on the ancestral and unceded homelands of the hən̓q̓əmin̓əm̓ and Sḵwx̱wú7mesh speaking peoples, Burnaby Public Library aims to create inclusive spaces where people can gather, learn and play.

Burnaby is the third largest city in British Columbia, with excellent rapid transit links, significant parkland, and well-equipped recreational facilities. Our 250,000 residents speak 120 languages, and more than half of our culturally diverse population has a mother tongue other than English.

Our four libraries are important public spaces, meeting places and centres for discovery and dialogue, anchored by our broad and deep collections and our commitment to in-person service. Burnaby Public Library is changing to continue to meet the needs of our highly diverse community, with an increased emphasis on community-led approaches and connecting with people outside the library, a greater focus on digital literacy, and a commitment to upgrading and rethinking our public and staff spaces.

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Burnaby Public Library invites applications for the following positions. Forward your resume and cover letter in confidence via email to careers@bpl.bc.ca and quote competition 2024-35. The closing date for this posting is Sunday September 29, 2024.

Position Title: LIBRARY INFORMATION CLERK

Location: DIGITAL STUDIO - BOB PRITTIE METROTOWN LIBRARY

Status: AUXILIARY

Position Summary:

Library Information Clerks in the Digital Studio provide welcoming and inclusive service to people of all ages in Burnaby’s culturally diverse community, with a special focus on supporting users of the Metrotown Digital Studio. Our ideal candidate is self-motivated and exhibits a strong team spirit and work ethic. They are innovative and flexible in a quickly changing library environment. It is important that they can use, demonstrate and learn different technologies, including computers, software and equipment for digital creation and design. While this position is based at the Bob Prittie Metrotown Branch, work may be required in any of our four library locations.

Library Information Clerks - Digital Studio report to the Digital Studio Coordinator.

Duties:

• Demonstrates and helps patrons in the use of a variety of technology, including computers, scanners, printers, recording equipment, and digitization tools; troubleshoots common problems with computers and equipment in the Digital Studio, and reports issues as needed.
• Welcomes and orients patrons to the Digital Studio and library services and policies.
• Monitors the Digital Studio and its equipment; ensures appropriate use of hardware and software in accordance with library policy and license agreements.
• Answers questions about using our online resources, including downloadable and streaming digital content and mobile apps.
• Books recording studios and digital creation stations for patrons, staff and groups, and communicates policies and procedures; helps patrons use equipment in the room.
• Responds to information questions and refers questions that need professional assistance to a librarian.
• May give direction to other staff if a supervisor is absent during your shift; helps with opening and closing the library; may help librarians in a program or workshop; may assist with training staff on Digital Studio equipment.
• Performs Digital Studio related circulation duties when required, such as creating library accounts and checking Digital Studio equipment and materials in and out.
• Keeps records and statistics.
• You have Grade 12 education with some additional training, plus you have related library work experience. Or you have a mix of education, training and experience that’s similar.
• Ability to speak languages in addition to English is valuable to us.
• You are comfortable using computers and learning new technology, and are able to troubleshoot common computer problems.
• You are knowledgeable and passionate about digital literacy and digital inclusion.
• You are curious about what library users and community members need, and you have a passion for delivering excellent customer service.
• You care about and want to apply equity, diversity, inclusion and anti-racism in your work.
• You show that you can work independently, creatively and flexibly in different situations with diverse people in our community.
• You use good judgment to make decisions and you can work with minimal supervision.
• You can maintain and update a variety of records, files and reference materials related to the work.
• You are able to give direction to other staff when a supervisor is absent, if needed.

Qualifications:

Salary: $29.48 to $35.15 hourly

Hours: Auxiliary shifts will be scheduled as needed. Shifts will include mornings, afternoons, evenings and

weekends.

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We thank all applicants for their interest in Burnaby Public Library. We encourage you to apply even if you do not have all the qualifications we list here. Only those selected for an interview will be contacted.

BPL believes that diversifying our staff will make our organization better and more reflective of the community we serve. We encourage people of all gender identities and expressions, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply.

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Compensation

$29.48 to $35.15 hourly

Closes: 29 September, 2024