Customer & Community Service Specialist Holland Landing , ON



East Gwillimbury Public Library


East Gwillimbury Public Library ( serves a growing population of over 24,000 in an urban/rural setting and is located in the Region of York, approximately 10 minutes north of the Town of Newmarket. Library locations are located in the communities of Holland Landing and Mount Albert. East Gwillimbury is poised to reach 40,000 residents by 2020.

Position Summary

East Gwillimbury Public Library is seeking an enthusiastic, innovative and creative individual for the position of Customer & Community Service Specialist. You will design, deliver, and promote innovative programs, outreach, and services to meet community needs and advance the Library’s mission, and you look to the community to develop partnerships. You will be responsible for staff supervision and branch operations in the absence of the branch manager.

Working at both locations, you will provide a welcoming and engaging library service by providing instruction, in-depth information and Readers’ Advisory services to the public of all ages and assist them with public access computers and electronic databases.


  • Library Techniques Diploma or combination of post-secondary education and equivalent experience as determined by the employer.
  • Minimum one (1) year of supervisory experience.
  • Experience in providing training with various technologies.
  • Demonstrated achievement in the development and delivery of innovative and industry trend setting library programming across all demographics.
  • Proficiency in actively managing internal and external relationships and community partnerships.
  • Ability to provide in-depth reference, reader’s advisory and circulation services.
  • Demonstrated knowledge of library services, operations, and policies.
  • Competence with social media; marketing library services, and an awareness and understanding of technology trends.
  • Excellent organizational and time management skills.
  • Able to manage shifting priorities in a busy environment and work with minimal supervision.
  • Strong problem solving, mature judgment, and exceptional customer service and interpersonal skills.
  • Good written and oral communication skills.
  • Fluency in English (verbal, writing, and reading.)
  • Experience with SirsiDynix Symphony integrated library system an asset.
  • Valid Province of Ontario driver’s license and use of a reliable personal vehicle is required.
  • Successful candidate will be required to produce a police check dated within 12 months.

Working Conditions
Status: Part-time; Permanent
Schedule: Average of 20 hours weekly, including evenings and weekends

Hourly Rate $25.75; benefit package

Deadline 4:00 p.m. Monday, April 10, 2017

How and Where to Apply

Please provide a covering letter and resume marked CONFIDENTIAL and addressed to:

Angela Ramsey

Manager, Programs & Community Engagement

East Gwillimbury Public Library

P.O. Box 1609, 19513 Yonge Street

Holland Landing, ON

L9N 1P2

Fax: (905) 836-6499 or (905) 473-5103


Additional Comments:

East Gwillimbury Public Library is committed to creating a respectful and inclusive environment that accommodates all individuals, including those with disabilities. We support the principles of the Accessibility for Ontarians with Disabilities Act (AODA) and have established policies, procedures, and practices which adhere to the accessibility standards of the AODA. Should you require any accommodation throughout the recruitment process please notify the contact person identified in this posting.

We thank all applicants for their interest, however only those being considered for an interview will be contacted. Personal information is collected in accordance with the Municipal Freedom of Information and Protection of Personal Privacy Act and will only be used for candidate selection.

Closes: 10 April, 2017

East Gwillimbury Public Library
Holland Landing , ON