Senior Reference Librarian Toronto , ON



The Senior Reference Librarian is a subject matter expert, responsible for providing in-person and remote legal reference and research services to library users, including Law Society lawyer and paralegal licensees and their agents, licensing candidates, Law Society and judicial staff, self-represented litigants, members of the public and other researchers. The Senior Reference Librarian is responsible for developing web site content and web-based legal research supports. This position also conducts instructional and orientation sessions and participates in the ongoing evaluation and management of the library’s print and digital collections.

Key Accountabilities:

Client/Customer Service Delivery

  • Provides timely, thorough and accurate legal reference and research services to library users in-person and via live chat, email and phone.
  • Conducts in-depth research for Law Society staff as required, including research in support of policy initiatives.
  • Provides point-of need and group instruction in legal research strategies and techniques, as well as in the effective use of the library’s print and digital resources.
  • Conducts library orientation tours for new licensees, licensing candidates and summer law students.
  • Provides subject matter expertise in dealing with more esoteric legal research questions.

Client/Customer Service Planning

  • Collaborates with other Reference Librarians in creating and maintaining Great Library web site content, including research guides and blog posts.
  • Helps identify, plan and evaluate outreach initiatives and reference services.
  • Shares collection development responsibilities with other Reference Librarians, including assessment of new digital resources.


  • Analyses the legal research needs of library users, develops relevant search strategies and carries out effective research.
  • Assists in special research projects on behalf of Law Society staff.
  • Monitors and evaluates developments in research methods, technologies and information formats to ensure library users have access to authoritative, accurate and cost-effective resources to meet their legal information needs.

Team Membership

  • As part of a highly collaborative and service-oriented team, shares knowledge and assists other Reference staff with research requests.
  • Leads and actively participates in special team projects as required.
  • Plays a mentor role to early-career Reference Librarians and helps them to work through more complex work.


  • A Master of Library or Information Studies from an ALA accredited institution.
  • Minimum 6 years' working in a library providing legal reference services. Experience working in a legal research environment preferred.
  • Understanding of the principles of effective customer service and the ability to apply such principles on the job.
  • Expertise in Internet and database searching.
  • Expertise with legal information sources, both print and electronic, including legal research subscription services, such as WestlawNext, LexisNexis Advance and HeinOnline.
  • Familiarity with computer processes and applications, including Windows applications and Microsoft Office.
  • Ongoing awareness of developments in emerging technologies as they relate to libraries, information delivery and electronic publishing and access.
  • Speaks and writes in a clear articulate manner for individual and/or group situations.
  • Able to reason through complex spoken and written information.
  • Ongoing awareness of developments in emerging technologies as they relate to libraries, information delivery and electronic publishing and access.

For further information, or to apply for this position, please visit the Current Opportunities page of the Law Society’s website at If you are unable to apply via this process due to the requirement for an accommodation of any kind, please contact us at

The Law Society is an equal opportunity employer striving to reflect the population of Ontario. We welcome applications from persons representing the diversity of our profession and community. We appreciate all interest and will directly contact candidates under consideration.

Closes: 31 May, 2021

Law Society of Ontario
Toronto , ON