Customer Services Assistant 2 (Casual On-Call) Abbotsford , NB


The Company

The Fraser Valley Regional Library is the largest library system in BC, offering a challenging and rewarding environment with a progressive outlook. Serving more than 700,000 people, the Library provides excellent opportunities for creative, self-motivated and team-oriented people. The atmosphere is supportive and congenial.

The Position

As a Customer Services Assistant 2 you will provide exceptional customer service and deliver library and literacy programs and events.

What we offer

Our libraries offer staff a stimulating and collaborative work environment. Library workers are invited to join a team who is passionate about providing exceptional customer service to the community.

Here is what you can bring

  • Proven commitment to providing exceptional customer service
  • Strong team spirit
  • A friendly, patient and outgoing personality
  • Desire and experience in developing children, teen and adult programming
  • Demonstrated proficiency in readers’ advisory, reference search strategy, and reference interview techniques
  • A solid work ethic and self-motivation
  • Knowledge of automated library systems
  • A curiosity and ability to work with and learn new technologies, including a variety of technologies (e-readers, tablets, etc.)
  • A goal to strive for excellence
  • Computer experience with Microsoft Office plus excellent keyboarding skills
  • Eagerness to grow your skills, learn and explore


  • Diploma in Library and Information Technology from a recognized institution
  • Up to six months work related and on the job customer service experience
  • Ability and skill to plan, organize and deliver a variety of children, teen, adult and literacy programs

Additional information

  • Candidate should be prepared for a busy schedule of programming and outreach
  • Valid B. C. Drivers licence (minimum level ‘N’) is required
  • Completion of courses in children's programming and experience conducting storytime programs would be an asset.

Location: All Fraser Valley Regional Library locations

Job Type: Casual On-Call

Hours of Work: Hours will vary but must be available to work:

Monday to Friday between 8:30 am - 9:15 pm

Saturday & Sunday between 8:30 am - 5:15 pm

Affiliation: CUPE Local 1698

Wage Rate: $28.51 to $29.15 per hour (Pay Grade 7)

How to apply:

Please apply on FVRL website (Careers / External Job Postings section):

Job ID: 19-129E

Or through a link below:

Job Type: Casual

Closes: 16 January, 2020

Fraser Valley Regional Library
Abbotsford , NB