Library Relations Manager Lehi , UT


The Canada-based Library Relations Manager will serve the critical function of representing libraries’ interests in matters of client care, project implementations, and future product development. The Library Relations Manager will also be in a position to recommend technology solutions to new and existing customer with the goal of creating an overall better experience for library staff, as well as patrons. The ideal candidate will have previous experience working with SirsiDynix software in a library setting.

To apply please visit our Careers Page.

What you'll do as a Library Relations Manager (Essential Functions)

  • Manage Canadian customers, primarily based in eastern Canada
  • Maintain high quality, proactive contact with assigned customers
  • Provide assigned customers with a direct point of contact within SirsiDynix to ensure that SirsiDynix is meeting the customers’ Support, Services, and Sales needs
  • Coordinate activities with multiple internal departments to ensure service needs are met and complex client issues are resolved
  • Help customers maximize the value of the software by ensuring that they are aware of new releases as well as existing features that can help them meet their expressed goals
  • Identify customers at risk for retention and manage inter-departmental efforts to retain customers
  • Expedite the resolution of incidents and issues that require attention while acting as a point of escalation
  • Communicate client product needs to product and software development
  • Present upcoming development and company direction to key accounts
  • Coordinate onsite visits to clients and attend assigned user group meetings (may include up to 20% travel)
  • Identify sales opportunities and communicate to the appropriate sales team

What you'll need to be a successful Library Relations Manager:

  • Knowledge and Skills
    • Excellent presentation skills, excellent written and verbal communications skills
    • Fluency in French is preferred
    • Ability to facilitate group discussion
    • Excellent interpersonal skills
    • Excellent listening skills
    • Negotiation skills
  • Education
    • Bachelor's degree in a related field or an equivalent combination of education and industry experience
    • Graduate degree in Library Science, Library and Information Studies preferred
  • Experience
    • 4+ years of increasing responsibility in technical support, educational support, or sales support area; at least one or more years in a lead/senior role is preferred
    • 2+ years experience with library software
    • 1-2 years industry experience preferred

About SirsiDynix

At SirsiDynix, we make software for libraries. Libraries buy books from vendors, keep track of the books in their systems, and distribute the books to library users. The software we build helps them do that (and a lot more). We make products that:

  • Give libraries the power of cloud computing
  • Make it easy for library users to check out ebooks
  • Let libraries use new technology like tablets and smartphones
  • Make searching the library as easy as searching Google or Amazon
  • Give libraries innovative ways to increase budgets by offering new services

We help more than 23,000 libraries answer the questions posed by new technology and changes in society. Are you ready to join us?

SirsiDynix is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, gender expression, veteran status, sex, or age and will not be discriminated against on the basis of disability. Further, all qualified applicants will receive consideration for employment pursuant to the non-discrimination requirements set forth in local employment laws and regulations.

Closes: 5 January, 2020

Lehi , UT