User Services Librarian Toronto , ON


Competition Number:19F-709

Location: Newnham Campus and Seneca@York Campus

Position Type: Faculty (Academic), Sessional - Contract

Start Date: ASAP – September 1, 2019 – September 1, 2020 (with possible extension)

Position Summary:

Reporting to the Manager, Library User Services, the User Services Librarian is an integral part of the library’s User Service areas who ensures regular communication with students, staff and library administration regarding library services, announcements, events and potential site issues. The incumbent administers: the library ticketing system, the libraries research appointment services, and undertakes regularly scheduled service and space reviews. The User Services Librarian is responsible for programming and providing staff-training throughout the year, both online, in-person and on demand. The incumbent will also be part of a team developing and teaching literacy and research skills classes to students and faculty; delivering reference services; and building relationships with faculty.


  • Under the direction of the senior academic officer of the College or designate, the Librarian is responsible to:
  • Participate in the Master Space Planning Process;
  • Ensure the annual space needs assessment process is completed and analyzed;
  • Coordinate the Virtual Communication ticketing system;
  • Act as the Liaison Librarian and point-person for User Services;
  • Coordinate the Research Appointment Booking service;
  • Collaborate with the Digital Services and Systems team to perform user experience reviews;
  • Create and co-ordinate library participation in college events;
  • Liaise, design and deliver instructional programs/classes in the Faculty of Applied Arts & Health Sciences at Newnham, Seneca@York and YorkGate and provides back up as required for other Faculties;
  • Maintain documentation, workflows procedures, guidelines, FAQs and reports;
  • Create and provide training to library staff;
  • Participate as a member of various committees and working groups;
  • Support the Seneca Libraries Quality Assurance plan;
  • Participate in the promotion of library services and resources.



Demonstrated competencies attained through a Library Science Master’s Degree program in a related discipline from an American Library Association (ALA) accredited institution.


A minimum of 1-2 years’ professional experience in a library.


  • Strong service and user experience orientation;
  • Experienced communications skills to create documentation for decisions, processes and policies;
  • Aptitude for complex, analytical work with exceptional attention to detail;
  • Excellent organizational and time management skills with the ability to manage multiple priorities and competing deadlines;
  • Experience in creating and delivering training;
  • Ability to be self-motivated and be able to work creatively, collaboratively, and effectively both independently and as a team member or leader.


  • Experience with the Springshare Software Platform
  • Experience with Alma and Primo
  • Experience working with social media within a library
  • Experience providing reference and research assistance to post-secondary students and faculty both online and in-person
  • Experience providing Information Literacy sessions

Note: A skills assessment will be required during the recruitment process.

Seneca is committed to diversity and encourages applications from qualified candidates, especially indigenous persons, members of sexual minority groups, visible minorities, women, and persons with disabilities. View Seneca's Diversity Policy.

Note: Seneca requires copies of educational credentials at the time of an interview. Confirmation of educational credentials in the form of an official Canadian transcript or an official evaluation of international credentials which determines Canadian equivalency will be required upon hire.

We thank all applicants for their interest in this position, however, only those selected for an interview will be contacted.


Seneca is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Upon request, accommodation will be provided in all parts of the application and hiring process. Contact or (416) 491-5050, ext. 77149 to discuss your accommodation requirement.

To apply online go to:

Closes: 22 August, 2019

Seneca College
Toronto , ON