Assistant Head, User Services (Librarian III) Toronto , ON


Are you looking for challenging, meaningful work in a supportive and diverse environment? Are you looking for a career at one of Canada’s top employers? Work where the world comes to think, discover, and learn. Consider a career at the University of Toronto.

About the University of Toronto Libraries

The University of Toronto Libraries (UTL) system is the largest academic library in Canada and is consistently ranked among the top-10 research libraries in North America. The system consists of over 40 libraries located on three university campuses: St. George, Mississauga, and Scarborough. This array of college libraries, special collections, and specialized libraries and information centres supports the teaching and research requirements of more than 700 undergraduate degree programs and over 280 graduate programs, including over 60 professional programs, and. In addition to more than 15 million print and electronic volumes, the library system currently provides access to a vast array of electronic resources in various forms and over 31,000 linear metres of archival material. More than 150,000 new items are acquired each year.The Libraries’ data centre houses more than 500 physical and virtual servers and more than a petabyte of data.

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The Opportunity

The University of Toronto Libraries seeks a highly motivated, visionary, innovative, and service-oriented librarian for the position of Assistant Head, User Services, Robarts Library. The successful candidate will report to the Head, User Services. In collaboration with colleagues across UTL, the Assistant Head will be responsible for ensuring exceptional user experiences for our students, faculty and members of the broader community – experiences that are proactive, seamless and highly effective, whether they are in-person or virtual. The successful candidate will provide outstanding leadership, support and direction related to user services writ large, including reference, research, outreach activities, teaching and learning and liaison. The successful candidate will be creative, strategic, forward-thinking, flexible, comfortable with ambiguity and committed to ongoing professional development and growth, both within themselves and their staff.

Representative projects may include:

  • Chairing the User Services Design Team
  • Working with colleagues to prepare for a new Library Services Platform and its implications for users
  • Evaluating the functionality of DIY services in Robarts Library and implementing service improvements
  • Guiding the development of a revised service approach to better support our external users
  • Supporting capital projects that improve student experience
  • Guiding the creation of an online staff referral tool

Required Qualifications

  • A degree from an accredited Master’s level program in library and information studies
  • A proven record of relevant managerial experience with demonstrated leadership skills
  • Outstanding team-building and mentoring skills; commitment to fostering a culture of open, clear, constructive communication
  • Proven commitment to staff professional development to empower their ongoing growth
  • Demonstrated flexibility, creativity, initiative and ability to innovate and lead in a higher education environment that continues to evolve and change
  • Commitment to inclusion, diversity and equity
  • Strong public service orientation and proven commitment to ensuring positive experiences for our many diverse users
  • Extensive user services experience, including reference (in-person and online), research and proactive outreach and liaison activities
  • Excellent interpersonal, oral and written communication skills, including strong presentation skills
  • In-depth knowledge of teaching and learning principles
  • Strong analytical, assessment and problem-solving skills with a commitment to evidence-based practice
  • Proven knowledge of best practices and emerging trends in academic libraries and higher education; a commitment to ongoing learning in this regard
  • Self-motivated and detail-oriented

Preferred Qualifications

  • Supervisory experience in a unionized environment
  • Project management skills/strategic planning expertise

Salary and Terms of Appointment Salary and appointment level are based on experience and qualifications. This is a permanent status stream position.

Application Materials Required: A cover letter, curriculum vitae, and contact information for three references of which at least two have supervised your work. Please send a single electronic file (MS Word or pdf) with a file name convention of [Surname, FirstName.ASSTHEADUS] to Library Human Resources at; or to Room 1140, 130 St. George Street, University of Toronto Libraries, Toronto, Ontario M5S 1A5; or by fax to (416) 946-5543 by June 16, 2019.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission. The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact

The University of Toronto Libraries thanks all applicants but will only contact applicants selected for an interview.

NOTE: Librarians at the University of Toronto are members of the University of Toronto Faculty Association.

The University of Toronto is strongly committed to diversity within its community and especially welcomes applications from racialized persons / persons of colour, women, Indigenous / Aboriginal People of North America, persons with disabilities, LGBTQ persons, and others who may contribute to the further diversification of ideas.

Closes: 16 June, 2019

University of Toronto Libraries
Toronto , ON