Customer Service Specialist (1 year contract) Holland Landing , ON



East Gwillimbury Public Library


East Gwillimbury Public Library ( serves a growing population of over 24,000 in an urban/rural setting and is located in the Region of York, approximately 10 minutes north of the Town of Newmarket. Branches are located in the communities of Holland Landing and Mount Albert. East Gwillimbury is poised to reach 40,000 residents by 2020.

Position Summary

East Gwillimbury Public Library is seeking an enthusiastic, innovative and creative individual for the position of Customer Service Specialist at the Holland Landing branch, to provide efficient customer-focused library services to the public of all ages. The Customer Service Specialist delivers a quality member experience through excellent, anticipatory and responsive customer service, engaging members by proactively addressing or redirecting queries effectively from a single service point and managing circulation transactions.


  • Successful completion of a College diploma, or a combination of post-secondary education and equivalent experience as determined by the employer.
  • Minimum 1 year public service experience.
  • Strong service orientation; demonstrated ability to deliver quality customer service.
  • Knowledge of and experience with providing training with various technologies.
  • Ability to provide general reference, reader’s advisory and circulation services.
  • Strong problem solving, mature judgment, and exceptional customer service and interpersonal skills.
  • Excellent organizational and time management skills. Able to function well in a busy environment and work with minimal supervision.
  • Good written and oral communication skills.Fluency in English (verbal, writing, and reading.)
  • Competence with social media; marketing library services, and an awareness and understanding of technology trends.
  • Experience with SirsiDynix Symphony integrated library system an asset.
  • Valid Province of Ontario driver’s license and use of a reliable personal vehicle is required
  • Successful candidate will be required to produce a police check dated within 12 months.

Working Conditions
Hourly Rate:$27.17

Status: Part-time
Schedule:Average of 20 hours weekly, including evenings and weekends

Deadline 4:00 p.m. Friday, April 26, 2019

How and Where to Apply

Please provide a covering letter and resume marked CONFIDENTIAL and addressed to:

Lyndsay Irvine

Manager, Customer Experience

East Gwillimbury Public Library

P.O. Box 1609, 19513 Yonge Street

Holland Landing, ON

L9N 1P2

Fax: (905) 836-6499 or (905) 473-5103


Additional Comments:

East Gwillimbury Public Library is committed to creating a respectful and inclusive environment that accommodates all individuals, including those with disabilities. We support the principles of the Accessibility for Ontarians with Disabilities Act (AODA) and have established policies, procedures, and practices which adhere to the accessibility standards of the AODA. Should you require any accommodation throughout the recruitment process please notify the contact person identified in this posting.

We thank all applicants for their interest, however only those being considered for an interview will be contacted. Personal information is collected in accordance with the Municipal Freedom of Information and Protection of Personal Privacy Act and will only be used for candidate selection.

Closes: 26 April, 2019

East Gwillimbury Public Library
Holland Landing , ON