Manager, Service Development - Special Collections Toronto , ON


The Toronto Public Library

The Toronto Public Library is North America’s busiest urban public library system. The library employs approximately 2,400 staff who provide high quality library services to the people of Toronto across 100 public locations. The Library organization is an independent Board of the City of Toronto. Every year more than 19 million people visit our 100 branches, there are more than 26 million visits to our website and over 32 million items are borrowed. Over 72% of Torontonians use the library and 1.2 million people are registered Library cardholders. Collections comprise over 11 million items including books, eBooks and DVDs, with 430 languages represented in the diverse library materials.

Toronto Public Library’s Special Collections

Toronto Public Library’s prestigious Special Collections include the Baldwin Room Collection of Canadiana; Special Collections in the Visual and Performing Arts; the Chinese Canadian Archive; the Osborne Collection of Early Children’s Books; the Merril Collection of Science Fiction, Speculation and Fantasy; the Arthur Conan Doyle Collection; and the Library’s archives. These collections also form the basis for the Library’s active and multifaceted digitization program, preservation services, and the exhibition program in the Library’s TD Gallery.From physical and virtual exhibitions, strategic partnerships and large-scale digitization, the Special Collections support the library’s vision to create an outstanding virtual library supported by a robust suite of programs, collection animation, and community engagement.

The Position

Under the general direction of the Director, Service Development and Innovation, the Manager, Service Development: Special Collections is responsible for providing leadership, planning, and management of the Library’s Special Collections including the Digital Archive, the TD Gallery exhibition program, and serving as liaison with the Toronto Public Library Foundation for donor initiatives relating to development of Special Collections. The successful candidate will work with their reporting Manager, Digitization and Preservation and Manager, Rare Books & Archives to develop, plan and promote services and programs for the Library’s Special Collections and lead a team of almost 40 Special Collections staff responsible for delivering services to meet the diverse needs of customers.The successful candidate will develop innovative community engagement strategies for the Library’s Special Collections; effectively communicate, collaborate, and partner with internal and external stakeholders; and participate in service development and delivery through leadership in system committees or initiatives.

Job Qualifications

Toronto Public Library seeks a creative, highly motivated, experienced, and technologically savvy leader to develop innovative services to meet the needs of and delight diverse communities. The position is suited to an individual with demonstrated successful experience in rare and special collections, including artistic and archival works; an understanding of the requirements for the preservation, maintenance and access to special and rare collections; and experience in developing partnerships with heritage organizations and funding partners.

The successful candidate will have demonstrated experience in the management, storage and access issues related to special collections materials, as well as experience leading digital initiatives and working knowledge of best practices in digitization. In addition, the successful candidate will have a proven track record in donor relations, and the development and support of external partnerships.

Other qualifications include:

  • Post graduate university degree in library or information science from an accredited program, or a recognized library degree equivalent
  • Experience in managing a team of professional staff, preferably in a public library environment.
  • Demonstrated ability to establish effective working relationships and collaborative work approaches,
  • Committed to providing efficient, responsive and innovative service to clients
  • Demonstrated capacity for problem solving, results orientation and creativity
  • Highly developed oral and written communication skills
  • Superior facilitation and interpersonal skills.
  • Knowledge of developments in library field and relevant legislation
  • Proven ability in change leadership

  • Current salary range is $ 109,574.40 - $ 128,752.00 (Wage Grade 8)

    This is a full-time position with an anticipated start date of 4 September 2018

    Please apply to Debra Clinton, Research Consultant, WMC at email:

    Closes: 14 August, 2018

    Toronto Public Library
    Toronto , ON