Audiovisual Systems Integrator

Audiovisual Systems Integrator 

McMaster University – Hamilton, ON 

Job Details 

Posting Details 

General Description: 

The Audiovisual Systems Integrator assumes a key technical and consulting role for a Faculty or unit, specializing in the planning, implementation, and maintenance of audiovisual systems. Supports the Faculty or unit throughout the Project Life Cycle of medium to large audiovisual projects, including training and maintenance. Develops a comprehensive understanding of the Faculty or unit’s operations and processes, aligning audiovisual systems to support these functions. Establishes, sustains, and oversees high-quality, multi-user audiovisual environments encompassing equipment, servers, software, and facilities. Guides the Faculty or unit in the selection of new audiovisual technologies, ensuring information security and services meet organizational needs. Offers expertise in technical architecture planning, participates in development project acquisitions, and manages the documentation, preparation, and integration of new audiovisual systems and services into the production environment. 

Representative Duties & Responsibilities: 

• Develop concepts and designs for audiovisual equipment and installation to meet room requirements. 

• Analyze project requirements and desired outcomes to recommend solutions for various initiatives. 

• Act as an on-site project manager, responsible for identifying, initiating, and managing projects from inception to completion. This includes estimating the time and resources that will be needed to complete the project. 

• Conduct comprehensive feasibility studies and cost-benefit analyses, translating technical workflows into business-oriented language within the context of audiovisual systems. 

• Read and understand a complex project plan and develop simple project plans. 

• Critically evaluating information gathered from multiple sources, reconciling conflicts, decomposing high-level information into details, abstracting up from low-level information to a general understanding, and distinguishing user requests from the underlying true needs. 

• Follow relevant policies, regulations, codes, and safety protocols. 

• Develop room solutions that meet the teaching and learning and operational requirements, are cost effective, and are future ready. 

• Create and work with project and equipment specifications and schematics. 

• Source pricing information and make recommendations. Purchase audiovisual equipment and related services within the defined budget. 

• Negotiate AV services and project implementation contracts with multiple vendors. May require creation and evaluation of RFP responses. 

• Manage vendor relationships for audiovisual equipment and service contract providers. 

• Project manage, coordinate, and oversee AV solution implementation and upgrade projects across multiple sites within the Faculty or unit. Ensures projects are completed on time and on budget while performing and scheduling work around classroom and resource availabilities. Ensures audiovisual solutions meet the requirements and QA standards specified for the project. 

• Develop testing methodologies for the solution and ensure that the solution meets project QA standards and deliverables. 

• Research, evaluate, and recommend new products and upgrades.  

• Test, troubleshoot, repair, maintain, install, and upgrade various audio-visual and multi-media equipment including; web conferencing systems, recording equipment, streaming, captioning and wireless presentation equipment.  

• Conduct regular QA equipment testing to ensure proper functionality and optimal performance of audiovisual equipment.  

• Create and maintain documentation including; schematics, configurations, usage policies and procedures, reference materials and training guides.  

• Create and deliver training sessions and presentations on the use of room audiovisual equipment including classrooms, conference rooms, labs, and recording studios.  

• Provide advice and guidance to faculty, instructors, staff and students regarding the various technology and functionality available (including online/hybrid learning technologies, lecture recording, captioning and transcribing).  

• Build and maintain an inventory for all audiovisual equipment. Update inventory based on installation, configuration, changes/upgrades, removal, warranty details, and vendor.  

• Administration and management of central audiovisual management systems (e.g. Crestron Fusion).  

• Program equipment for classroom systems integration allowing for effective and intuitive use, including API (or other) connectivity to central systems (i.e. central scheduling or building automation systems).  

• Review system programming and configurations and recommend/perform changes as required.  

• Ensure systems are configured and maintained as per industry best practices and university policies including system security, performance, and AODA.  

• Create and maintain audiovisual continuous improvement/evergreen strategy, including estimating budget requirements and equipment refresh schedules.  

• Ensuring system availability and continuity in event of equipment failure, such as ensuring warranty coverage, maintaining service agreements, and maintaining store of spare components.  

• Effectively and efficiently identify, evaluate, prioritize, and resolve customer issues and complaints.  

• Collecting routine information, processing documents such as correspondence and reports, and updating service catalogue.  

• Leveraging the departmental ticketing system document instances of audio-visual equipment issues, equipment bookings, and technical assistance requests.  

• Analyze and evaluate support tickets and make recommendations to reduce potential calls or increase efficiencies.  

• Investigate and recommend means to improve service levels given technology trends.  

• Plan, schedule, and monitor your own work within short time horizons.  

• Organize individual time, work, and resources to accomplish objectives in the most effective and efficient way.  

• Remain current with frequent developments in audiovisual hardware and software technology.  

• Remain current with relevant development and project methodologies.  

• Remain current with security policies and procedures and work with other members of the team to implement security changes.  

• Maintain designation through ongoing professional development credits.  

Qualifications: 

• Bachelor’s Degree in a related field of study.  

• Requires CTS-I or CTS-D certification or equivalent.  

• Requires 5 years of audiovisual technology experience, including 2 years of audiovisual integration experience.  

What you can Expect from Working at McMaster: 

As one of Canada’s most research-intensive universities, working at McMaster University is an opportunity to be involved in a thriving community comprised of internationally renowned professionals and research institutes.  

McMaster University is principally sited on an attractive campus in west Hamilton, adjacent to residential neighbourhoods and the Royal Botanical Gardens’ Cootes Paradise wetland and trails. It is possible to live within easy walking or cycling distance of the campus, with easy pedestrian-safe transportation on the nearby rail-trail. 

Working at McMaster University brings a robust total rewards package, which is more than just a salary. The elements and structure of the total rewards packages vary by employee group but include: 

• Employer-paid benefits including Extended Health, Dental, Emergency Out-of-Country Travel Coverage & Basic Life Insurance 

• Group RRSP matching plan 

• Training, coaching and professional development opportunities 

• Employee tuition assistance for development and education 

• Opportunities to be a part of an academic environment working alongside professionals who share a passion for learning 

• Progressive paid annual vacation plan 

Please see Total Rewards Overview for UNIFOR for more information  

Employment Equity Statement: 

McMaster University is located on the traditional territories of the Haudenosaunee and Mississauga Nations and within the lands protected by the “Dish With One Spoon” wampum agreement. 

The diversity of our workforce is at the core of our innovation and creativity and strengthens our research and teaching excellence. In keeping with its Statement on Building an Inclusive Community with a Shared Purpose, McMaster University strives to embody the values of respect, collaboration and diversity, and has a strong commitment to employment equity. 

The University seeks qualified candidates who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives, and especially welcomes applications from indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, persons with disabilities, women, and persons who identify as 2SLGBTQ+.  

As part of McMaster’s commitment, all applicants are invited to complete a confidential Applicant Diversity Survey through the online application submission process. The Survey questionnaire requests voluntary self-identification in relation to equity-seeking groups that have historically faced and continue to face barriers in employment. Please refer to the Applicant Diversity Survey - Statement of Collection for additional information.  

Job applicants requiring accommodation to participate in the hiring process should contact: 

• Human Resources Service Centre at 905-525-9140 ext. 222-HR (22247), or 

• Faculty of Health Sciences HR Office at ext. 22207, or 

• School of Graduate Studies at ext. 23679 

to communicate accommodation needs.  

Hybrid Work Language: 

To ensure an ongoing and vibrant University community that meets the needs of our students, staff and faculty and supports the University mission, ability to work on-site continues to be a requirement for most University positions. The University is supportive of exploring flexible work arrangements that effectively balance operational needs and employee interests. 

Interview Experience 

At McMaster University, we believe in a comprehensive and inclusive interview process. Our interview methods encompass a variety of approaches that allow our hiring teams to provide a flexible and accessible experience for engaging with our candidates. Throughout your recruitment process at McMaster, you may be requested to participate in a variety of formats, that may include in-person, virtual or recorded interviews. If you have any questions as you move through the hiring process, please reach out to talent@mcmaster.ca, or the HR contact associated with your position of interest.