Technical Services Coordinator

Cochrane Public Library (CPL) is currently seeking a detail-oriented and highly organized Technical Services Coordinator who enjoys working behind the scenes to keep library materials moving, takes pride in accuracy and consistency, and is comfortable balancing a variety of operational and customer service responsibilities. This position reports to the Assistant Director and plays a key role in coordinating the efficient handling of library materials and related workflows.

This role will also support the Circulation Services team and develop a strong knowledge of CPL’s collections, digital resources, programs, and services to confidently assist patrons and provide excellent service.

A friendly demeanor, positive attitude, and willingness to take on new challenges are essential, as you represent CPL within the community and contribute to a fun, collaborative, and respectful workplace. We work as a team and practice our shared workplace values in all interactions — with the public and with each other.

Strong technological skills are required to work confidently with library systems and digital resources, troubleshoot technical issues, and provide support to staff and patrons. Professional, clear, and courteous communication is essential when sharing information and interacting with team members and the community.

On-the-job training will be provided; however, candidates should demonstrate a solid foundation of technical skills, along with an appropriate combination of education and relevant experience.

This role requires the ability to manage multiple tasks, adapt to changing priorities, and work effectively in a fast-paced environment. Success in this role requires comfort following policies and procedures while applying sound judgment and critical thinking to resolve challenging or unfamiliar situations.

If you would like to work with us and believe you are a good fit for this position, we would love to hear from you!

What we offer:

• Compensation: $25.69 to $27.32 per hour
• A comprehensive group benefits plan, including medical, dental, vision, life insurance, short- and long-term disability insurance, and more!
• Paid vacation and sick time
• Professional development opportunities

Job Description: The Technical Services Coordinator position is responsible for providing support to all library technology areas related to materials handling. This includes, but is not limited to: materials check-in and check-out, processing inter-library loans, packing, un-packing and shipping of library materials, preparation of related reporting and other related duties.

Education and Experience Required:

• Library Technician Diploma required
• One to two years of customer service experience required
• Demonstrated customer service skills, including communication, issue resolution, and relationship development
• Experience coordinating workflows, providing direction to others, or training colleagues
• Previous library work experience considered a strong asset
• Advanced technological literacy
  • Confidence using a PC, navigating digital file systems (e.g., Windows File Explorer), and working with Microsoft 365 applications (including Word, Excel, Outlook, SharePoint, and Teams)
  • Experience using integrated library systems, library-specific software, and digital resources
  • Demonstrated ability to troubleshoot technology-related issues and provide support to others
  • Familiarity with office equipment, including photocopiers and printers
• Fluency in both spoken and written English
  • Fluency in languages other than English is an asset
• Satisfactory Vulnerable Sector Check required
• Valid Alberta driver’s licence and ability to meet insurance requirements

Schedule: This is a permanent, full-time position working 40 hours per week. The initial

schedule will be Monday to Friday, 8:00 a.m. to 5:00 p.m.

Start date: To be determined