Public Services Manager

Public Services Manager - Airdrie Public Library (APL)

Are you a dynamic leader passionate about creating exceptional, joyful public experiences? Airdrie Public Library (APL) is the start of your journey of discovery!

We offer opportunities for learning, culture, recreation, and community connection. Guided by our core values: joy, access, courage, curiosity, and inspiration, we are committed to fostering inclusion, sharing knowledge, and ensuring access for all. Serving a vibrant community of more than 91,000 residents, APL is proud to support over 37,000 cardholders of all ages, backgrounds, and life experiences.

Airdrie Public Library (APL) is seeking a strategic and relationship-focused Public Services Manager to join our Management Team. This is a critical leadership role responsible for shaping the public face of the library, driving continuous improvement, and fostering a collaborative, service-oriented culture.

The successful candidate will lead change management initiatives and optimize workflows, ensuring our growing community receives responsive and equitable service every day.

POSITION DETAILS

ABOUT THE LIBRARY & THE CITY

Airdrie Public Library

Join us in our brand new 53,000 square foot facility, a cornerstone of the Airdrie community! We are a high-volume, high-impact organization, serving over 2,000 patron visits per day in a modern, welcoming, and bustling environment. The Manager will play a vital role in optimizing service delivery within this state-of-the-art space.

The City of Airdrie

Located just north of Calgary, Airdrie is one of the fastest growing and youngest communities in Alberta. It is a vibrant, family-oriented city known for its entrepreneurial spirit and excellent quality of life. APL serves as a key community hub, reflecting the innovative and energetic nature of the city it serves.

KEY RESPONSIBILITIES

1. Lead Change & Continuous Improvement: Successfully manage organizational and procedural changes within the public service department, continually analyzing performance data to identify gaps and implement efficiency gains.
2. Cultivate a Service Culture: Define service standards and actively nurture a culture of accountability, support, and joyful service among all public-facing staff.
3. Optimize Operations: Design, implement, and monitor efficient public service workflows, scheduling, and resource allocation across all service points (in-person, digital, and phone).
4. Team Development: Recruit, coach, mentor, and conduct performance management for Public Service Shift Supervisors and the Customer Service Coordinator.
5. Policy & Governance: Advise the Director on policy adjustments, staffing models, and budgetary needs based on data analysis and service trends.
6. Uphold Core Values: Ensure all departmental practices adhere to the APL mission and staff values, and champion the principles of Intellectual Freedom.

What You Will Bring

• Education: Master's degree in Library and Information Studies (MLS/MLIS) from an ALA-accredited program is preferred. Relevant post secondary education combined with extensive public library management experience will be considered.
• Experience: Minimum of three (3) years of demonstrated experience in a supervisory or leadership role within a public-facing library environment.
• Essential Skills: Proven ability in Change Management, analytical problem-solving, and coaching staff to higher performance levels.
• Technological Proficiency: Superior proficiency with Integrated Library Systems (ILS) and contemporary public library technologies.

OUR COMMITMENT TO INTELLECTUAL FREEDOM AND DIVERSITY

Airdrie Public Library strongly supports and promotes the principles outlined in the Canadian Federation of Library Association’s (CFLA) Statement on Intellectual Freedom and Libraries. We affirm that all persons in Canada have a fundamental right to access the full range of knowledge, ideas, and opinions, We are considering only candidates who uphold and will champion these commitments.

APL is committed to fostering an inclusive and diverse workforce. We encourage all qualified applicants, regardless of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, or disability status, to apply.

What We Offer

• Hours: This is a full-time position at 37.5 hours per week.
• Salary Range: $78,760.50 to $102,004.50, commensurate with the successful candidate’s qualifications and relevant experience.
• Benefits: This position includes a generous benefits package, featuring extended health and dental coverage, paid vacation and sick leave, and participation in the Local Authorities Pension Plan (LAPP).

Professional Development: Professional development opportunities are supported and encouraged.