Public Service Librarian

Reporting to the Public Service Supervisor, the Public Service Librarian is a leader in connecting our collections and services to the community. This position provides reference, resource recommendation, technological, and circulation services to the public. Under the direction of the CEO, they perform collection development duties in designated areas.
We are currently hiring to fill an existing opening on our team.

Duties and Responsibilities

1. Provides exceptional customer service to the residents of Stratford.
2. Provides reference service and resource recommendations using print, media and digital resources.
3. Coordinates the planning and implementation of services to support users in-library experience.
4. Actively engages with customers to identify, address and deliver their unique information, entertainment and technology needs.
5. Assumes responsibility for maintaining the safety and comfort of the Library while on duty including opening and closing the library; reports issues and incidents to the appropriate personnel.
6. Resolves customer service problems and empowers other public service staff to do the same.
7. Engages the public with the collections through such tools as rotating displays, information distribution, promotion, and reviews.
8. Promotes information literacy to users of all ages through reference service and interactive events.
9. Administers the Home Delivery service, including material selection, delivery coordination, promotion and records keeping.
10. Participates in library and community committees and other work groups to achieve the goals of the Library.
11. Promotes library services through tours, public speaking engagements and provides input on the design of handouts, newsletters, and web content. Attends committee meetings and other functions as required.
12. Performs collection development and maintenance for designated collections according to professional guidelines, community needs, and SPL budget. Monitors budgets and makes recommendations for planning. Promotes the collections to the public.
13. Regularly participates in training opportunities and maintains awareness of developments in the field. Shares developments with colleagues when relevant; suggests and incorporates new ideas whenever resources allow.
14. Performs related duties as required.

Skills and Abilities Required

• Demonstrated ability to deal effectively and positively with the public
• Excellent oral communication, presentation and writing skills
• High level of motivation, initiative and responsibility
• Computer competency, advanced technological literacy and knowledge of office software, generative AI
  tools and electronic resources used at a public library
• Diplomatic and collaborative with strong interpersonal skills and a proven ability to work within teams and
  maintain effective working relationships.
• Ability to produce a current copy of a clear vulnerable sector police check.

Hours per week and Schedule of Work 

This is a 35 hour a week position. It operates within a public service team, and hours are variable and subject to change based on library needs. Regular working hours include evening and weekend shifts.