Outreach Associate (Part-Time)

Reporting to the Manager of Programming & Outreach, the Part-Time Outreach Associate provides circulation, information, reference, and reader’s advisory services to customers using a variety of resources including print materials, electronic information, and integrated library software. This position also organizes and delivers outreach activities for patrons of all ages and facilitates programs and events on site and at bookmobile stops.  

Position Responsibilities:  

• Provides circulation, information, reference, reader’s advisory and technology assistance services to customers in person, on the telephone, and electronically.  Identifies and utilizes appropriate resources to satisfy customer requests including reputable print materials, online/electronic information, and the integrated library system.    

• Registers new borrowers, retrieves/notifies patrons about holds, and renews library materials for users. Maintains confidentiality of patron information, records, and requests.   

• Handles minor cash, debit, and credit card transactions. Reconciles daily cash against receipts.   

• Assists in collection maintenance processes including accepting patron requests, cleaning library materials, rotating collections between branches, and deselecting materials.   

• May assist in collection maintenance processes including accepting patron requests, cleaning library materials, rotating collections, shelf-reading collections, and deselecting materials. Assists with the selection of materials for bookmobile stops and the onboarding and offboarding of collections.   

• May drive the bookmobile to predetermined locations/routes and assist with fueling/charging the vehicle, clearing snow/debris, sanding/salting exists/entrances and performing basic cleaning responsibilities such as sweeping, mopping, and sanitizing high-touch surfaces.   

• Assist patrons with onboarding and offboarding the vehicle as needed.     

• Develops and conducts library programs, class visits, and outreach activities for patrons of all ages, as required.   

• Prepares reports and statistics as required.   

• Attends required meetings and training sessions.  

• Performs other related duties as required.  

Position Requirements: 

• Successful completion of two (2) year college diploma program in library techniques, communications, education, or related field identified as equivalent.    

• One (1) year related experience planning, organizing and delivering in-person programs and outreach activities in a library or mobile service setting.  

• Proficient in relevant software applications (Officer 365, Evergreen ILS).   

• Must pass all required courses offered by the library to drive the bookmobile and may require ongoing certifications and refresher training.   

• Excellent communication skills with a demonstrated ability to interact effectively with other staff and members of the public.   

• Ability to problem-solve in an effective manner; ability to use sound judgement when dealing with patrons.  

• Strong organizational and time management skills.  

• Ability to lift up to 50lbs (23 kg) or more to operate relevant equipment, retrieve material and perform tasks involving the lifting and movement of library materials and equipment.  

• Ontario class “G” licence with a clean driver’s abstract.    

• Requirement for shift work, including evenings and weekends, both indoors and outdoors, in varying weather conditions.   

• Working knowledge of the French Language is an asset.  

The rate of pay for this Temporary, Part-Time, CUPE position is $27.29 – $32.76 per hour (2025 Rates). 

Duration of Contract: Ending January 2028 with the possibility of extension.