Library Clerk- Kingston Library

Position: Library Clerk

Location: Kingston Library

Status: Permanent full-time

Salary range 2024-2025: $17.76-$20.43 per hour

Classification: Band 2- Library Clerk

Hours per pay period: 70 hours

Hours of work: 2-week rotation

Week 1:

Monday- 9:00am-2:00pm

Tuesday- 12:00pm-8:00pm

Wednesday- 9:00am-5:00pm

Thursday- 9:00am-5:00pm

Friday- 9:00am-5:00pm

Week 2:

Tuesday- 12:00pm-8:00pm

Wednesday- 9:00am-5:00pm

Thursday- 9:00am-5:00pm

Friday- 9:00am-5:00pm

Saturday- 9:00am-2:00pm

SUMMARY OF JOB

Under the supervision of a Branch Manager, is responsible for service to the public, library programming and is responsible for Branch operation in the absence of the Branch Manager.

DUTIES

Service to the Public

• Educates the public on library services
• Resolves concerns and complaints from the public and refers to a
• supervisor as appropriate
• Assists the public on the use of library technology
• Provides training and information on features of the library website and web
• catalogue
• Assists the public with the search for and selection of library materials
• Assists in the delivery of library events and presentations
• Assists the public with use of the facility and booking of space

Library Services

• Promotes and registers participants in selected library programs and events
• Registers patrons, creates, verifies and maintains library records
• Maintains library collections in good order
• Performs all circulation functions
• Assists in the unpacking and sorting of all items sent from the Administration Office and other library systems

 Library Programming

• Delivers scheduled library programs for all ages
• Effectively supervises program participants
• Prepares program statistics and reports
• Prepares facilities for library programs and returns facilities to good order

Supervision

• Contributes to a positive work environment
• May be scheduled as shift supervisor
• Leads work-teams on tasks and projects

  Other

• May fill-in for other staff as needed
• May work unsupervised for scheduled periods
• May drive library vehicles
• Performs other related duties as required

EDUCATION AND EXPERIENCE

Grade 12 plus the completion of a clerical training course or equivalent.

One year of experience in the library field.

KNOWLEDGE AND ABILITIES REQUIRED

Communication

• Practices conversation as a valuable means of exploring ideas and making sense together
• Communicates effectively using a variety of methods
• Communicates effectively with a variety of audiences and individuals from diverse backgrounds
• Selects and applies the most appropriate and effective communication skills to meet situational needs

 Collaborative Relations

• Develops and maintains healthy relationships with others to achieve common goals
• Works collaboratively in teams or groups
• Demonstrates an aptitude for collective problem solving
• Practices informal leadership

Learning and Mindset

• Pursues a commitment to self-directed learning
• Manages the ongoing development of competencies and the advancement of one’s career
• Anticipates and adapts to change with a sense of optimism and opportunity
• Pursues creative and innovative approaches to library service

Ethics and Values

• Demonstrates an active commitment to service that guides work performance
• Understands and acts in accordance with professional values and ethics of library service
• Demonstrate a strong work ethic and personal accountability
• Demonstrates loyalty and commitment to the organization

Laws, Policies, and Procedures

• Enforces the library’s policies and procedures in the supervision of public service

Customer Service Champion

• Applies and models customer service skills to enhance the level of user satisfaction
• Applies effective techniques to address difficult situations with users
• Contributes effectively to the development and evaluation of standards and practices for the delivery of quality service

Service/Department Oversight

• Understands the operations of the service or department

Facilities

• Maintains a welcoming and user-friendly physical environment that encourages all community members to use library services
• Creates and maintains a healthy and safe environment for library users and staff

Community Relations

• Understands and supports community resilience and well-being

Customer Service

• Provides assistance to library users in a manner that is warm, welcoming, and respectful
• Facilitates requests for information and provides accurate and appropriate answers
• Demonstrates comfort in assisting library users with disabilities and accommodating special needs
• Demonstrates a good working knowledge of the full range of programs and services offered by the library
• Provides informal instruction and assistance to build skills of library users
• Demonstrates comfort in assisting users with the library’s public access technology, peripherals, devices, and networks
• Demonstrates comfort in assisting users with personal portable devices
• Connects patrons of all ages with resources that encourage reading

Access Services

• Understands and executes the advanced operations of the circulation function
• Assists users in making the best use of the library

Reader’s Advisory

• Assists users with choosing popular and recreational reading, viewing, and listening choices
• Develops strategies to stay well-informed as a readers’ advisor

Reference

• Facilitates library users’ requests for information
• Provides search and retrieval of requested information and presents results that are clear and of appropriate scope

Programming & Outreach

• In collaboration with AVRL administration and system-wide staff, delivers services to meet the needs and interests of children, young adults, and adults in the community
• Designs and implements outreach services and library programs for targeted groups that offer information, special skills, or entertainment
• Develops and delivers engaging programs
• Delivers programs to achieve stated outcomes for children, young adult, and adult patrons

 Basic Computer Literacy

• Performs basic functions of e-mail applications
• Performs basic calendar operations and task management
• Understands and uses basic computer hardware and peripherals
• Understands and performs basic operating system functions
• Understands and performs basic functions and tasks of common software programs
• Performs basic printing operations from common applications
• Demonstrates beginner-level proficiency with word processing programs
• Demonstrates beginner-level proficiency with spreadsheet programs
• Demonstrates beginner level proficiency with mobile devices

Intermediate Technology

• Demonstrates a general understanding of all the technologies utilized by the library: e.g. catalogue, website, social media, etc.
• Understands and uses the Internet and web based applications
• Performs basic information searches
• Understands common security protocols related to Internet use
• Understands and uses common social media tools
• Uses technology to share information, communicate, and collaborate