JASI Support Analyst

JASI Support Analyst

Ontario Library Service

The Ontario Library Service is a transfer payment recipient of the Ministry of Tourism, Culture and Gaming. The organization is governed by a 13-member board, which receives its authority from the Public Libraries Act, the Corporations Act, and its Letters Patent.

The purpose of the Ontario Library Service is to provide programs and services on behalf of the Ministry by:

1. Increasing cooperation and coordination among public library boards and other information providers in order to promote the provision of library services to the public.
2. Assist public library boards and First Nations public libraries by providing them with services and programs that meet their needs, including consultation and training and development services.

By joining our dynamic team, you will have an opportunity to contribute your skills, talents, and expertise to serving Ontario’s public libraries.

As the Ontario Library Service works to effectively serve our provinces’ vast geography and unique public libraries, we are seeking an individual with sound technical expertise, the capacity to explain highly technical information in an easy to understand and digestible manner, and the ability to process a large volume of client requests in an efficient and effective manner. We are seeking a candidate who is dedicated to continual professional  growth and learning in the service of our client libraries.

Job Overview:

Ensures the effective operations of a province-wide consortial integrated library system  (Joint Automated Server Initiative-JASI) to meet the technical and systems support needs of consortia members.  This includes designing and implementing training for clients and OLS staff, onboarding library systems, and providing advanced trouble shooting techniques in a professional and timely manner.

MAJOR RESPONSIBILITIES:

Strategy and Planning:

• In collaboration with management and considering client input, works to identify, investigate, and make recommendations on tools and approaches to improve JASI functions.
• As a part of a team, works to implement approved tools and systems for improving and maintaining JASI client and systems support.
• Stays current with ILS training and shows initiative to learn about new features and products related to JASI.

 

Training and Technology Support:

• Oversees the onboarding of new consortia libraries including liaising with management regarding any add-on items and pricing.
• Supports software maintenance and upgrades implemented by the JASI vendor, including providing support to clients for installation and implementation of system changes and upgrades.
• Designs, utilizes, and trains consortia members on the use of standard and custom reports to support consortia library operations and data collection for the Annual Survey of Public Libraries.
• Designs and provides training, both in person and virtually as appropriate, to client libraries in a timely manner.

 

Help Desk Support:

• Responds quickly and professionally, conducting a service interview to clarify the client’s specific need.
• Demonstrates empathy with client(s) and clearly explains the process being used to solve the client’s issue.
• Refers client queries efficiently and appropriately.
• Follows through on all queries within an agreed-to timeframe.
• Conveys knowledge of how to use technology-related tools and applications to a broad range of people, gearing the training to individual levels of understanding and choosing the most appropriate format for delivery.

 

Other:

• Provides technology support to internal Administration and various special projects as needed.

 

 

SUPERVISION / LEADERSHIP:

• Regularly provides technical guidance and training to client library staff members.

 

WORKING CONDITIONS:

• Regular office/remote environment, very limited travel.

 

WORK BEHAVIOURS:

• Demonstrates superior engagement, connection, empathy and focus on client matters.
• Recognizes the value of diverse viewpoints in collective efforts to problem solve and expand solutions.
• Demonstrates loyalty to the organization’s shared values, as well as loyalty to the clients we serve.
• Commits to productively meeting organizational priorities through effective time management, punctuality, and the sharing of information.
• Invests time and energy in cultivating positive working relationships.

 

JOB REQUIREMENTS / EDUCATION / EXPERIENCE:

• Post-secondary diploma in a technology, computer, or information management discipline.
• Direct experience working with an Integrated Library System or similar software including trouble shooting, running reports and daily operations.
• One to three years related work experience.

 

LOCATION: Remote or OLS office location in Sudbury TERMS OF EMPLOYMENT: Part Time/Permanent (21 hours/week) COMPENSATION: $41,374-$48,675 plus a competitive extended health benefits package and participation in the OMERS pension plan. REPORTING TO: Resource Sharing Manager

 

Candidates who will be offered interviews will be contacted by Friday, February 7th, 2025.

OLS is an equal opportunity employer. If any accommodation is needed throughout the recruitment process, the applicant should bring it to the attention of the COO at kreid@olservice.ca or 647-264-7332.