Operations Manager, Access Services Saskatoon , SK


As one of Canada’s leading research libraries, the University Library serves as the intellectual hub of USask, providing resources, services, and spaces that facilitate inquiry, discovery, and knowledge creation. The University Library is committed to developing welcoming, responsive, and accessible services and resources to support our diverse clientele, with a strategic focus on Indigenous peoples.

Primary Purpose: The primary purpose of this position is to provide operational oversight, planning, and staff management to ensure the effective and efficient delivery of library services.

Nature of Work: Reporting to the associate dean, this position requires a thorough understanding of staff management, employment agreements, and the resources and functions of the University Library. Independent problem solving, sound judgment, discretionary decision-making, and excellent attention to detail is critical. The incumbent interacts with library employees, university units, and external partners, and is required to develop positive relationships and maintain a high degree of professionalism. Managing competing demands is the norm and the standard for the quality of work and timely completion of work is high. This position works closely with the assistant deans and other operations managers; effective professional relationships that support collaboration and problem solving are essential for success. Broad guidance from the associate dean is provided to determine appropriate actions for more complex tasks and decisions.

Typical Duties or Accountabilities:

  • Provides oversight and staff management for operational services related to the Borrower Services and Resource Sharing functional areas at the University Library
  • Makes informed recommendations and implements operational efficiencies and staffing changes in support of goals set within the University Library
  • Manages, provides oversight, and supports the employee lifecycle through recruitment, retention and separation, orientation and onboarding, coaching and performance feedback, supporting professional growth, training and development, managing performance and addressing disciplinary matters
  • Ensures an inclusive work and learning environment that values equity and diversity
  • Works collaboratively with assistant deans, the broader campus community, and external partners to develop, lead, coordinate, and participate in projects to progress the University Library’s Strategic Framework
  • Continually assesses procedures and processes in all areas of oversight with a view to deliver greater efficiency and effectiveness; this may involve incorporating new and emerging technologies, activities, and processes in support of library services
  • Provides oversight for library spaces and guidance in addressing facility-related issues
  • Oversees financial processes and reporting, including PCards, cash handling, equipment and supplies budgets, and ensures standards are maintained
  • As a member of the Library Management Team, participates in annual planning to determine priorities for operations, projects, and new initiatives/directions
  • Other duties as assigned

Education: Undergraduate degree is required. Completion of post-secondary diploma in a library-related program is considered an asset. A Master’s degree in library and information studies is preferred.


  • Management experience with progressively increasing responsibility is required
  • Experience leading and managing employees, ideally in a unionized service delivery environment, is required
  • Relevant library experience, particularly with client services operations is required
  • Experience with space/facilities maintenance and renovation projects as well as overseeing budget and financial activities is considered an asset
  • Project and change management training or experience is considered an asset


  • Demonstrated ability to lead, manage, and motivate others
  • Demonstrated ability to lead change and to engage and support others in the change process
  • Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment
  • A clear understanding of emerging needs in the academic environment
  • Ability to develop strong professional relationships
  • Solutions-oriented; able to bring an innovative approach to problem-solving
  • Strong conceptual, analytical, and problem-solving skills
  • Ability to undertake work with minimal guidance
  • Effective interpersonal and communication skills both written and verbal
  • Proven ability to work on multiple projects with competing demands and deadlines
  • Ability to exercise judgment, tact, diplomacy, and confidentiality
  • Demonstrated ability to collaborate effectively with others in a team environment
  • Strong attention to detail

The University of Saskatchewan believes equity, diversity, and inclusion strengthen the community and enhance excellence, innovation and creativity. We are dedicated to recruiting individuals who will enrich our work and learning environments. All qualified candidates are encouraged to apply; however, in accordance with Canadian immigration requirements, Canadian citizens and permanent residents will be given priority. We are committed to providing accommodations to those with a disability or medical necessity. If you require an accommodation in order to participate in the recruitment process, please notify us and we will work together on the accommodation request. The University of Saskatchewan’s main campus is situated on Treaty 6 Territory and the Homeland of the Métis. We pay our respects to the First Nations and Métis ancestors of this place and reaffirm our relationship with one another. Together, we are uplifting Indigenization to a place of prominence at the University of Saskatchewan.

How To Apply

Please upload your application at the University of Saskatchewan website. Evaluation of applications is ongoing and the posting will be removed when the position is filled.


$66,500 - $110,000

Closes: 10 August, 2022

University Library
Saskatoon , SK